Customer Engagement Advocate - Reading
Only for registered members Reading, United Kingdom
1 week ago
* This salary range is an estimation made by beBee
Job summary
As a Customer Engagement Advocate, you will be at the heart of the Service Operations Team, connecting with customers, solving problems, and driving self-service to ensure top-tier support.
Responsibilities
- 1st Line Support - Diagnose and resolve issues with SIMs.
- Collaborate & Connect – Build relationships and work with colleagues, suppliers, customers, and 3rd party service providers.
- Customer Champion - Advocate the use of the SIMPro self-serve portal and create effective solutions
- Troubleshooting Wiz - Help customers navigate issues with troubleshooting, password resets, and system diagnostics.
- SLA's - Use reporting tools like Zendesk, PowerBI, Salesforce, and SIMPro to make proactive, fact-based decisions.
- Onboarding & Training – Executing smooth and timely customer onboarding, supporting the customers journey and hosting platform training.
- Care Agent- Being a dedicated first point of contact for operational queries for Enterprise customers.
- Customer Communications- Managing customer communications during planned or unplanned maintenance and business updates.
- Customer Feedback- Managing customer feedback by completing deep dives and assist in identifying ways of improvement
Job description
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