Researcher - Maternity Cover - London, United Kingdom - Bloom & Wild

Bloom & Wild

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Bloom & Wild is re-inventing the $60B global flower industry. Over a billion flower exchanges take place every year and industry satisfaction levels are low.

Driven by our vision of creating the destination for making life a little more thoughtful and beautiful, we do things differently.

From inventing letterbox flowers to founding The Thoughtful Marketing Movement. And we've seen impressive traction to date - we are Europe's largest direct to consumer flower company.

In January 2021 we announced our £75 million Series D funding round, led by General Catalyst (backers of Airbnb and Deliveroo), alongside other top tier investors including Index Ventures (investors in Wise and Glossier).

We are home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte, having acquired bloomon in April 2021 and Bergamotte in July 2021.

Together, we are active in 8 countries.

We really care about creating a diverse and inclusive team and we welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.

In our team, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team.

Research at Bloom & Wild*Research at Bloom & Wild Group underpins our ambition to become Europe's #1 gifting destination.

Quality customer insight drives insight led decision making - integral to growing our flower and non-flower business and developing well-loved brands.

Thinking longer term, the Research Team is nurturing a customer obsessed business, which effectively uses customer insight to drive positive commercial outcomes.

Research at Bloom & Wild Group is conducted by a centralised team, supporting multiple brands, markets and business teams, all through a multi-disciplinary research and insight approach.

It sits within the wider Brand, Range, Research and Creative Team, reporting into the Chief Customer Officer.

Research is currently a team of three based out of our office in London.

We are looking for 12-month cover for our current Research Manager, who will be on parental leave from the end of May 2023.

Responsibilities will include:

You will report to the Head of Research, working closely with them and the Research Lead to drive insight led decision making across the business
Whilst working on multiple projects across all brands and markets, you will specifically lead research projects for the German Market, identifying where our biggest business questions are and defining research to help answer those questions
You will have broad exposure to a wide range of business stakeholders and will comfortably work across function and seniority
You will be responsible for planning and executing research projects end to end, from defining problems to moderating qualitative interviews, designing quantitative surveys and reporting insights to the business
You will share findings in an actionable way to ensure research outputs are used responsibly within business planning
You will lead the management and reporting of our NPS insight, including the setup and smooth running of all surveys and monthly deep dives which are shared with the wider team as key performance indicators
You will support and drive the customer closeness activities that nurture a customer obsessed business culture
You will support the Research Team on empowering teams around the business to use research and insight effectively, whether through training that allows stakeholders to run their own small scale research or partnering with teams on more complex projects when needed
You will build your expertise in the the Research Team's suite of tools, ensuring we get the best from the tools under our remit

You:

13 years of experience working in market research or customer insight
You are organised and largely selfdirected
You enjoy challenges, and working through tough to answer questions
You like collaborating, often with a wide range of stakeholders
You're person of deep curiosity who is constantly asking questions and looking for new ways to view the world
You're passionate about bringing the customer viewpoint to life, and challenging the business to see the value of this viewpoint
You're an excellent communicator who thinks carefully about context and how best to deliver messages, verbally or written, dependant on the audience and context
You're a structured thinker who can analyse and pull out clear points from a variety of information sources
You have strong quantitative, analytical, and problem solving skills
You can easily move from big picture to small detail and back again
You are excited by learning and developing new skills

It would be nice if you also have...