Representations Officer - Southwark, United Kingdom - CRA GROUP LIMITED

CRA GROUP LIMITED
CRA GROUP LIMITED
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Southwark, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
3 months contract with Southwark Council_


Job Summary:


  • To undertake the quasijudicial role of a Representations Officer and makes decisions on the enforcement of Penalty Charge Notices (PCNs) up to and including those which have been transferred to the Enforcement Agents following County Court action.
  • To provide a highquality service in terms of clerking and providing the Council's evidence to the Environment & Traffic Adjudicators the independent parking appeals tribunal in accordance with the legal framework, Tribunals Rules and Procedures and County Court Civil Procedure Rules (CPR) 75.

Key Duties/Accountabilities:


  • To investigate and draft responses to complex complaints & appeals made against Penalty Charge Notices (PCN) at all stages of the Statutory process, including representations and debt recovery (County Court action).
  • To interview the complainant and conduct home or site visits where necessary.
  • To learn lessons from complaints/appeals and, in conjunction with the parking services management team, implement changes that result in improved service delivery across the parking service and work with senior managers to ensure these changes are implemented.
  • To act as an advisor to the ETA appeals service in the deliberations of cases.
  • To attend on the Council's behalf a selection of personal hearings at the independent adjudicator and present the Council's evidence.

Essential Experience Required:


  • Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal against PCN (issued by a London Local Authority). Full understanding of TMA 2004 & RTA 1991.

Additional information to note:


  • The grade of the post has been set at Grade 7 using the Council's local grading scheme.
  • The closing date for this position is_**_09/07/23._
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