Digital Training Coordinator - Enderby, United Kingdom - TribePost

TribePost
TribePost
Verified Company
Enderby, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Mercia Group are now recruiting for a Digital Training Coordinator


Digital Training Coordinator - Hybrid

Location:
Leicester, Hybrid


Salary:
£22,000 - £25,000


Why do we want you?


You have experience in Customer Service or a Client facing role and understand the importance of delivering impeccable service at all times.

You will need to have a professional telephone manner and experience building relationships with clients/customers.


You will be part of a client facing team that is responsible for fulfilment of our digital training libraries, so, you will need to be computer literate, tech savvy, have strong administration skills and enjoy speaking to clients.


A bit about us
At Mercia, we enable accountancy and tax professionals to do business in the right way.


We're proud to be part of Wilmington PLC's training and education division, so if you're looking for innovation, integrity and teamwork, you'll find them all and more here.


Main Purpose of the Digital Training Coordinator role:

For this role, you will be part of the Digital Training Team who are responsible for the delivery and upkeep of Mercia's Digital Training libraries, ensuring that all courses are available to clients as soon as possible.

They also ensure online libraries are maintained, relevant and up to date.


You will also work alongside colleagues, providing a service to our clients who access Mercia's website via the client account area to consume training products and services.


In addition to this as our Digital Training Coordinator you will be responsible for:

  • Assisting with the planning and organising of online training. This involves coordinating speakers, recordings, dates and communications to clients.
  • Support in the planning of Mercia's training programme as required.
  • Testing of interactive elearning courses
  • Liaising with Key Account Managers, Product Manager and major clients where required and ensuring that courses and assets are provided for their bespoke account areas on Mercia's website.
  • Assisting the Digital Training Executive with the development and enhancement of the ondemand client account area of the website
  • Supporting problems and queries regarding the My Account area of the website such as registration issues and course access.
  • Reviewing processes and procedures to continually improve
  • Delivering a key contribution to the development of the business and ensuring that Mercia's training is always of the highest quality.
  • General assistance within the Course Operations team where required.

In order to be successful in this role you will need:

  • To be able to work on your own initiative
  • Be a strong team member who can support others with tasks
  • To be able to demonstrate that you can work in a fastpaced environment
  • To be able to communicate clearly and efficiently with clients and external suppliers, including dealing with difficult conversations.
  • To be an exceptionally strong planner who can prove they can multitask
  • Strong English skills, backed by the relevant qualification(s): GCSE, Key Skills or Functional skills
  • Strong ICT skills and exposure to different systems
  • Ability to negotiate with others and seek resolutions
  • Excellent interpersonal skills with the ability to work with mínimal supervision. This is important as the team work in a hybrid office/home environment.
  • Exceptionally well organised and able to plan independently
  • Experience in organising training
  • Experience in the same or similar role
**If you feel you have the necessary skills and experience to be successful in this role click on 'APPLY' today
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