IT Apprentice - Cranfield, United Kingdom - QA Ltd
Description
Employer description:
Partnership Education is a specialist ICT Services provider to the Education Sector. We pride ourselves on being an education company in technology, and not the other way around.
Our mission is simple... to provide outstanding ICT Support to schools.
Overview:
Here, you will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 IT Azure Cloud Support Specialist Apprenticeship.
There will be a program of working with other team members in the field providing technician days and completing installations.
Responsibilities:
- Respond to helpdesk requests remotely
- Taking help desk calls; logging and tracking calls
- Hardware and software repairs in a workshop facility
- Installation of hardware and software
- Carry out network documentation and reporting
- Assisting with sourcing spare parts and replacement equipment
- Assisting technical team with maintenance tasks and installs
What we are looking for:
Desirable skills:
- Experience of hardware repair and troubleshooting
- Experience of Microsoft Windows and Microsoft Office products
- Hardware and software support
- Customer service
- General office administration
Personal qualities:
- Well organised and selfmotivated
- Good telephone manner
- Able to work independently in the field
- Reliable, enthusiastic and able to work effectively in a team
- Ability to prioritise workload and deliver solutions to meet customer SLA's
- Strong customer facing skills, with an awareness of varying client technical skills
- Attention to detail and accurate record keeping
- Comfortable around young people in the education environment
A FULL DRIVING LICENCE AND OWN VEHICLE IS ALSO REQUIRED AS THIS ROLE INVOLVES TRAVEL TO CLIENT SITES
Entry requirements:
The entry requirements for this Azure Cloud Support Specialist programme are as follows:
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Find out more here:
Future prospects:
Partnership Education have taken on a number of IT apprentices in the past and those individuals have gone on to have very successful careers within the business.
Important Information:
QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
TNPRIORITY
More jobs from QA Ltd
-
Data Apprentice
Newcastle Upon Tyne, United Kingdom - 8 hours ago
-
Business Analyst Level 4 Apprentice
Ascot, United Kingdom - 8 hours ago
-
IT Technician Apprentice
London, United Kingdom - 8 hours ago
-
IT Junior Desktop Support Apprentice
Bristol, United Kingdom - 1 week ago
-
Digital Resourcer Apprentice
Glasgow, United Kingdom - 1 week ago
-
Digital Marketing Degree Apprentice
Calne, United Kingdom - 6 days ago