Apprentice Business Administrator - Ashington, United Kingdom - Woodspeen Training Limited

Woodspeen Training Limited
Woodspeen Training Limited
Verified Company
Ashington, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

JOB PURPOSE

  • Provision of a modern, comprehensive customerfocused reception service to the patients of Seaton Park Medical Group.
  • Provision of support services to GPs and Nurses and appropriate administrative services for Patient Administration.

WORKING HOURS
£7.00 per hour

37.5 hrs per week OR 25 hrs per week permanent

Monday and Tuesday 7am to 8pm

Wednesday, Thursday and Friday 7am to 6pm


DIMENSIONS

  • The scope of the role includes the full range of services and activity of the Primary Care Teams, within any of the practice locations.
  • The post requires work within a set of procedures and has no budgetary or linemanagement responsibility.

MAIN CHALLENGES AND OPPORTUNITIES OF THE ROLE

  • Navigating patient requests to appropriate services, using predefined procedures
  • Providing a professional service to patients and maintaining a friendly and understanding approach, even at times of provocation and pressure.
  • Entering into sometimes challenging dialogue with patients, based on the knowledge, training and procedures provided for the role
  • Recognising where to seek professional direction and where administrative procedures may be applied.
  • Active participation, as appropriate for the role, towards achievement of QOF and other Enhanced Services Practice goals
  • Working as part of the larger Patient Services team, focussed on Reception responsibilities, but with a wider remit when working within smaller centres.
  • Working in a busy, at times pressured and rapidly changing environment dealing with the needs of patients, the general public and busy Health Care Professionals.
  • Taking responsibility for daily events and being aware of daily priorities.
  • Using one's own initiative to suggest solutions to organisational problems.
  • Motivating oneself in "quiet times" to address "housekeeping" issues.
  • Making time to learn and do new things

QUALIFICATION

  • Functional Literacy and Numeracy level 2/GCSE Grade A-C, including Maths and English Language. NVQ Level 2 Customer Service

EXPERIENCE & KNOWLEDGE

  • Working in a customer service environment.
  • Trained in the use of Microsoft Office entry level basics plus Word and Excel.
  • Knowledge of the Primary Care environment.
  • Awareness of Data Protection Act Working in a GP Practice.
  • Working in a confidential environment Medical terminology

SKILLS

  • Good interpersonal and communications skills
  • Excellent phone manner
  • Good organisation and administrative skills
  • Good time management, planning and prioritisation abilities Meticulous, methodical and accurate.

APTITUDE & ATTITUDE

  • Respect for patients and their right to confidentiality
  • Able to work in a changing environment.
  • Personal integrity and loyalty High degree of personal motivation
  • Confidentiality and trustworthiness
  • Team player
  • Able to work under pressure
  • Able to prioritise
  • Able to use own initiative
  • Able to learn quickly
  • Able to recognise when competent to make a decision and when not

PHYSICAL

  • Able to work flexibly across and travel between 2 sites
  • Able to work long periods on a PC and occasional lifting of file

Job Types:
Full-time, Apprenticeship


Salary:
£7.00 per hour


Schedule:

  • Day shift
  • Monday to Friday

Work Location:
One location
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