Digital Lead - London, United Kingdom - Refuge

Refuge

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location
Head Office, Aldgate London. Hybrid working possible.

Service/location/team
National/tech team

Salary
£37,635

Role Overview

Job Title Digital Lead

Directorate Services

Reports to Project Lead

Location Hybrid Working

Responsible for N.A

Working hours 37.5 hours per week

Working pattern 9.00am - 5.30pm, Monday - Friday

Responsibilities

Manage tech issues and bugs in a timely manner with external support.
Implement SEO best practice and optimise website to increase awareness of tech abuse by driving traffic to the site.
Working closely with the Project Lead to develop a SharePoint between our partner agencies to share content, resources, and training materials.
Be responsible for the updating and maintaining of the resources.
Lead on the creation of digital resources which are user friendly for neurodivergent users or those with disabilities ensuring all content aligns with the organisation's brand guidelines, values, and messaging.
Provide monitoring reports on the website and any digital campaigns we lead.
Collaborate with agencies to test our accessibility features and implement new features to ensure our content can reach all survivors of technologyfacilitated abuse.
Lead and support the development of adding new languages to the website.
Act as an ambassador for Refuge, working in partnership with other agencies to ensure an effective, coordinated community response to survivors and their children.
Maintain confidentiality and to ensure that professional boundaries are observed when working with clients, staff, and external bodies and to work within Refuge's Code of Conduct.
Developing and maintaining positive, collaborative working relationships with other Refuge staff.
Enhancing personal capability by undertaking continuous personal development activity and maintaining up to date knowledge.
Ensuring that the confidentiality and security of information is maintained in accordance with our Confidentiality, Data Protection, IT and Security policies.
Promoting sustainable working practices and reducing the environmental impact of Refuge's work.
Demonstrating an understanding of and commitment to Refuge's values and to equity, equality, diversity and inclusion.
We are committed to safeguarding therefore we expect all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks (DBS) in accordance with the DBS Code of Practice for all roles. We undertake an enhanced DBS check for our roles working directly with survivors.

Essential Skills or Experience

Person Specification:
Qualifications, Knowledge and Experience

Working experience of digital marketing.
Experience of leading and managing SEO/SEM, databases, and social media campaigns
Working knowledge of JavaScript, HTML, CSS
Strong analytical skills
Knowledge of website analytics tools such as Google Analytics
Experience of optimizing landing pages and user funnels Skills
Demonstrable ability to effectively manage resources to achieve objectives.
Sound judgement.
Ability to manage distinct projects, ensuring outputs are achieved on time and within budget.
Ability to analyse information to produce evidencebased recommendations.
Proactive in approach, identifying challenges and proposing solutions.
Excellent communication skills, demonstrated through the ability to write professionally and concisely.
Excellent listening skills and reflective in practice Personal Qualities
A passion for learning and empowering others
A strong interest in the uses and potential misuses of technology.
An interest in and commitment to the longterm success and development of Refuge.
Acts as a role model for the organisation.
Acts with integrity and shows a commitment to upholding professional standards.
Demonstrates a commitment to follow Refuge's policies and procedures.
Demonstrates a strong commitment to Refuge's values and principles including equality, diversity and inclusion.

Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career.

We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff.

More details of our benefits can be found in Job Information Pack.

Other information

Closing Date: 09.00 am on Monday 21st August 2023

Virtual Interview Date:
Thursday 31st August 2023

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.