Receptionist/administrator - Swindon, United Kingdom - Blunsdon Abbey Physiotherapy

Description

About us
Blunsdon Abbey Physiotherapy (BAP) is a Physiotherapy business supported by Abbey Meads Medical Practice.

The job holder is based at Blunsdon Abbey Physiotherapy at Abbey Meads Medical Practice which provides a service for all clients.

Job Title
Part-time Receptionist/Administrator


Qualifications

Essential

• Must have proven administrative skills with a minimum of two years' administrative experience.
• Must have excellent organisational abilities, a mature outlook, and a professional and confident attitude and be accustomed to dealing with strictly confidential material.
• Must have good interpersonal and communication skills to be able to work and liaise with people at all levels.
• Qualifications: must be computer literate and be competent in word processing. Knowledge of Word, Outlook and Microsoft Office Excel is essential.

Desirable

• Accounting experience would be preferable.
• Microsoft Office Powerpoint.
• Microsoft Office Excel.
• Previous _medical_ admistrative experience preferred, but not essential.

Responsible to:

• Administrator/Lead Director
• All service contractors

Responsibilities

• To manage the Appointments System and liaise with clients and physiotherapists concerning the making of appointments.
• To welcome clients attending for appointments.
• To setup and prepare treatment rooms for the physiotherapists, and to check after use, tidying up, restocking and checking equipment as necessary. Ordering supplies when required.
• To enter data onto computer relevant to clients, appointments, treatments, invoicing and payments.
• Ensuring the filing is uptodate.
• Typing letters and other office administration documentation as required.
• To examine incoming correspondence and other documentation, and either act upon it as required, or pass it to the appropriate member staff for attention.
• To check the answerphone at regular intervals and ensure that appropriate action is taken concerning messages received.
• To process electronic payments (VISA etc) as required.
• To maintain manual and/or computerised accounting records.
• To check, verify and process invoices promptly on receipt.
• To send out invoices regularly and on time.
• Check that payments for invoices are received, and to send out reminders as necessary.
• To collate and record management information as required.
• Liaising with Private Companies and Contracted Occupational Health Departments/Management and providing relevant reports.
• To carry out such additional administrative tasks as may from time to time be required by the Directors or Physiotherapists.

Competencies

• Be required to offer a high quality and professional service to all service customers.
• Be able to operate independently but within predetermined guidelines and protocols within BAP.
• Must be able to demonstrate a high degree of discretion and sensitivity whilst maintaining confidentiality and service integrity.
• To provide a confidential administrative support service to the Physiotherapists.
• Liaise with clients and provide them with appropriate administration support and information as requested.
• Manage business accounts. Process invoices and associated paperwork.

Working Relationships

The post holder will be required to:

• Work with management and employees, at all levels, throughout the Business.
• Establish and build close working relationships with outside agencies and service providers.

Responsibilities:

• Greet and welcome visitors in a professional manner.
• Answer incoming calls and direct them to the appropriate personnel.
• Manage the reception area and ensure it is kept clean and tidy.
• Schedule appointments and manage calendars.
• Provide administrative support to staff members.
• Maintain an accurate filing system.
• Assist with other office duties as required.

Job Type:
Part-time

Part-time hours: 22 per week


Salary:
£10.00-£11.00 per hour


Benefits:

• Free parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Swindon: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Administrative: 2 years (preferred)

Work Location:
In person