Assessment & Income Officer - Surrey, United Kingdom - Surrey County Council

Surrey County Council

Verified Company

Surrey, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

The starting salary for this role is £29,291 per annum, working 36 hours per week or £14,645.50 per annum, working 18 hours per week.

There are six full time (36 hours per week) permanent vacancies and one part-time (18 hours per week) permanent vacancy.
The team is co-located with Adult Social Care and Finance colleagues in various settings across the County of Surrey. Your preferred contractual base will be discussed at interview and we actively encourage remote and smarter working wherever feasible.

This role sits within the Financial Assessment & Income Collections service, which is part of the Adult Social Care directorate.

You will play a critical role in providing advice and information to service users in relation to welfare benefits entitlement, the council's charging policy and making payment for social care services, generally through direct telephone contact or face to face.

You will ensure that residents are financially assessed promptly in accordance with legislation and policy, maximising income by way of support with welfare benefit claims and supporting people to make payment of care charges when due.

You will promote the use of online tools, enabling residents to self-serve and engage with the council digitally where possible.

In this role you will ensure that residents have access to information on paying for care in advance of service provision and that all care charges due are collected in accordance with council policies and debt recovery procedures.

You will also play a lead role in identifying potential opportunities for the Council to secure debt.

You will be responsible for receiving and resolving queries referred from first line support and liaise with internal and external customers within set guidelines and parameters to ensure the smooth operation of the process.

Knowledge of the charging principles for social care services
A high level of customer service
An ability to contribrute to improvements and changes to systems and processes
A 'can do' selfmotivated attitude, with the ability to be both focused and flexible

We look forward to hearing from you.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values
we follow.
Additional Information
This job advert closes at 23:59 on Sunday 15th January 2023.

Interviews will take place during week commencing 23rd January 2023.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role.

Contact Details

Benefits
From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role.

You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme.

For more information about the wide variety of benefits you can take advantage of please visit
MyBenefits for Surrey County Council staff.

**Our Commitment