Customer Services Officer - Enfield, United Kingdom - Enfield Council

Enfield Council

Verified Company

Enfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To be successful, we require that you match the following criteria.

Ready to work 36 hours a week between the hours of 9am 5.12pm Monday to Friday
Work at the Enfield Civic Centre for twice a week (will be increased soon) and working from home
Have sound working experience in Contact Centre's, webchat, CRM systems and have a clear, concise and polite telephone voice
Have a positive attitude toward customers
Will go the extra mile to help our customers and listen to their needs

In return we offer a competitive salary and benefits as well as structured career progression within the group and the council as a whole.

We are passionate about our people and how we deliver services to our community in Enfield.

That's why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn.

If you value these Behaviours too, we'd love to hear from you

Contact Details -

If you would like to know more about the role, please contact Michelle Simmons & Anis Anisuzzaman on or for an informal discussion.
We are passionate about our people and how we deliver services to our community in Enfield.

If you value these behaviours too, we'd love to hear from you - and of course we are always happy to talk flexible working.

Why it's great to work for Enfield Council:

An excellent pension through the
Local Government Pension Scheme (LGPS).
Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
A blend of remote and office based working for most roles.
Interest free season ticket loan repayable over three or ten months.
Career development and learning experiences from a range of training courses and learning methods.
Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
Health and leisure discounts and taxfree bikes for work.
1 month paid sabbatical for Children's Social Workers