Quality Control/dairy Management - Bolton, United Kingdom - Clear-Tech Communications Ltd

Clear-Tech Communications Ltd

Verified Company

Bolton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Quality Control Specialist - Call Monitoring and Diary Management

Join our dynamic and customer-centric team at Cleartech Communications, a leader in the telecoms industry, committed to delivering exceptional service and fostering a culture of continuous improvement.

We are currently seeking a highly detail-oriented and proactive individual to fill the role of Quality Control Specialist, specializing in call monitoring and appointment scheduling.

Responsibilities:

Call Monitoring:

Listen to recorded calls to ensure compliance with established quality standards.

Evaluate calls for qualification accuracy and adherence to scripting guidelines.

Provide constructive feedback to call agents to enhance performance and customer engagement

Appointment Scheduling:

Effectively manage and update field agents' calendars with qualified appointments.

Coordinate with call agents to schedule appointments based on customer preferences.

Ensure accurate and timely entry of appointment details into relevant systems and spreadsheets.

Statistical Monitoring:

Monitor and analyse key performance indicators (KPIs) related to call quality and appointment scheduling.

Generate regular reports highlighting trends, areas for improvement, and team achievements.

Customer Interaction:

Call customers to confirm and adjust appointments if necessary, ensuring optimal scheduling.

Provide exceptional customer service and address any inquiries related to appointments or scheduling changes

Feedback Collection:

Collaborate with field sales representatives to gather feedback after meetings and appointments.

Document feedback, identify trends, and communicate insights to improve overall service quality.

Qualifications:

Proven experience in call monitoring, appointment scheduling, or a related field.

Strong attention to detail with excellent organizational and multitasking skills.

Effective communication skills, both written and verbal.

Proficient in using relevant software and tools for scheduling and spreadsheet management.

What We Offer:

Competitive salary and comprehensive benefits package.

Opportunities for professional development and advancement within the company.

A collaborative and supportive work environment focused on continuous improvement.

Access to cutting-edge tools and technologies to enhance job performance.

How to Apply:
Join Cleartech and contribute to our commitment to delivering outstanding customer experiences. We look forward to welcoming a dedicated Quality Control Specialist to our growing team.

Job Type:
Full time

In person

Salary:
From £23,000.00 per year

Benefits: