Customer Service Officer - Birmingham, United Kingdom - RSR Housing

RSR Housing
RSR Housing
Verified Company
Birmingham, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
RSR is a public safety, Housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.

RSR are currently recruiting on behalf of our Housing client based in Birmingham for a Customer Service Officer.

You will be acting as the point of all front of house and inbound contact and communication with the organisation, including reception and visitor liaison.

This is a full time, permanent role and offers a salary of £22,800.


Main Duties:


  • Deliver an exceptional and professional customer service, listening to residents and taking appropriate action, escalating to specialist teams where appropriate
  • Manage all customer care cases individually and as a part of team, that provides a resolution and communication is maintained throughout
  • Ensure that reception areas are adequately covered ensuring a professional service to our visitors
  • Liaise with internal customers as required to ensure customer care is delivered in a timely manner
  • Identify areas for improvement and work with colleagues to continuously improve the service

Essential Requirements:


  • Previous experience of a customer facing role, delivering excellent customer service within a Housing Sector environment
  • Effective communication skills, both written and verbal.
  • Able to work collaboratively and flexibly in a fastpaced environment
  • Ability to stay calm in difficult situations and influence positive outcomes
  • Good IT skills and experience of the Microsoft suite of products
  • Be able to manage multiple cases and follow through to successful completion
  • Good level of general education. Minimum GCSE English and Maths at grade C or above
  • NVQ level 2 in Customer Services is desirable but not essential

Alternatively, if this role is not for you but you do know somebody who would be interested please refer them to ourselves. We have a referral bonus scheme and will pay up in retail vouchers of your choice, for referrals who are not already known to us.
RSR Housing is member of the Red Snapper Group.

The Red Snapper Recruitment Group is an equal opportunities employer.

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