Operations Support Assistant - West London, United Kingdom - Tiger Recruitment Ltd

Tiger Recruitment Ltd

Verified Company

West London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Tiger Recruitment was founded in 2001 and specialise in placing high calibre support staff.

We recruit across all industry sectors and for clients looking to fill permanent, temporary, fixed term contract and virtual vacancies.

Our clients range from FTSE 100's, Financial Services, Technology and Property to Creative, Charitable Organisations, Family Offices and Private Households.

We recruit throughout London as well as nationally and internationally (Europe, Dubai and the U.S).

We have offices in London's West End, City of London, Dubai and New York and are looking at further expansion into Europe.

Tiger specialises across six divisions - Business Support, HR, Technology, Hospitality, Finance and Accounting, and Private - Family Office recruitment.

Job Summary

Reporting into the Head of Operations and HR the Operations Assistant will facilitate the smooth running of the business. You will focus on maintaining efficiency across systems and keep the business running like a well-oiled machine.

You will be detail oriented and strive for perfection but have the flexibility to change priorities in order to meet changing deadlines.

This is a varied role with the opportunity to work across teams. A strong customer service mindset is essential while resolving issues with internal stakeholders. You will always be looking for way s to improve systems and no task will be too big or too small

Responsibilities of the role will encompass the following areas:
Operational Record keeping and process management

Keeping detailed records of account logins, IT equipment, and licenses
Sending monthly mobile phone reports to Denise
Documenting processes, saving in central files or Bamboo and communicating processes to the business
Maintaining the database to ensure information is logged properly and efficiently
Database management including updates and edits
Maintaining asset log of mobile phones, laptops and all other equipment
Managing job boards and liaising with account managers to troubleshoot

Operational Onboarding & Offboarding

IT and Account setup and onboarding for new joiners
Desk setup for new starters ensuring all systems and equipment have been tested
Taking ownership of new starter checklist for all new starters
Taking ownership of leavers checklist
Ensuing that any system access is suspended for leavers
Ensuring all equipment is returned

General

Website testing and troubleshooting
Liaising with IT supplier to resolve IT issues in a timely manner
Liaising with suppliers for escalated issues and problem resolution
Running and distributing weekly reports on behalf of management team
Ad hoc ops projects including research
Responsible for general upkeep of offices and ensuring staff are supported
Phone cover for Receptionists
Fridays, lunch breaks, and overflowSkills and experience
Experience and interest in IT / Data administration
Ability to prioritize tasks to meet deadlines
Effective time management
Excellent attention to detail
Process oriented
Organizational skills
A customer service approach to internal and external stakeholders
Strong multitasking and organizational skills, with forward thinking mentality
Good problemsolving skillsDesired traits
Enthusiasm to learn
Positive demeanor, cando attitude with a desire to succeed
Willing to go the extra mile to achieve your own, and team objectives
Friendly and approachable and able to work as a strong team playerBenefits
25 days annual leave on pro rata basis (one day to be taken over Christmas) plus office closed between Christmas and New Year
Private health cover after probation period
Mobile phone after probation period
Team away days
Discretionary bonus at Christmas
One duvet day each year
Two volunteer days paid each year
Legacyinservice initiatives to promote personal training and development
Overseas trips dependent on company performance

Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.