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Senior Administrator - Edinburgh, United Kingdom - JTC Group

JTC Group

Verified Company

Edinburgh, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join Team JTC where your contribution will be valued
:

Purpose of Job:

The role holder will be responsible for oversight delivery of effective and efficient trust administration services. These services are to members and clients of International Employee Benefit Plans.

Flexible support and senior assistance to multiple jurisdiction administration teams processing a variety of events in lifecycle of a Plan, including financial transaction approvals.

The events include (not limited to) contribution processing, distribution payments to members and corporate payrolls, interactions with corporate clients, members and third parties, break investigations, processing of member fees and adherence to jurisdictional legislation and Plan rules.

You will be responsible and accountable for the reporting and oversight delivery of the highest standard of administration services including projects and initiatives that meet the stewardship and governance requirements of the Plans within agreed standards and timeframes.

Main Responsibilities and Duties:

Monitor a varied client range services within the timescales set and agreed, investigating and suggesting enhancements where necessary, ensuring timely and effective client care
Complete review of processes for client entities to ensure optimum delivery, remain aware of risk exposure, including the fulfilment of responsibilities under the review procedures
Awareness and adherence to contractual and statutory obligations under the Group's policies, procedures and guidelines, including the Group's core values and expected behaviours
Ensure a professional service is provided to all stakeholders
Maintain accurate and up to date records, ensuring all statutory obligations are complied with
Through participation in wide range of activities and effective administration, ensure existing clients are retained
Assist with training and lessons learned to reduce key person reliance
Check, maintain and ensure accuracy of trackers and plans to ensure that deadlines are recorded and met
Adhere to CPD requirements in accordance with any qualification and Group level requirements;
To complete all work activities in line with best practice and compliance with checklists, team procedures, governing documentation, Group Risk and Compliance procedures, legislative rules and regulations
To take responsibility for organisation of own work activities to control and maximise service delivery and efficiency.
To make every effort to ensure performance targets and quality standards are met and to recommend procedural changes to improve the standards
To liaise with other JTC teams and stakeholders as required ensuring effective coordinated delivery of services including new client implementations and existing client reviews.
To participate in good team communication
To participate in client and business driven initiatives and improvements
To identify, evaluate and report risks to line manager whilst making suggestions for improvement and complete corrective/preventative actions in order to reduce operational events and complaints
Preparation/coordination of client reporting

Essential Requirements:

Minimum 5 years Defined Contribution Plan Experience
Thorough understanding of scheme rules and legislative requirements
Proven record of creating efficiencies and process improvement
Proven ability to investigate and respond to complex queries
Strong organisational skills and interpersonal skills
Strong communication and strong customer service skills
High level of accuracy

Conclusion:

JTC is a publicly listed, global professional services business with deep expertise in fund, corporate and private client services.

Every JTC person is an owner of the business and this fundamental part of our culture aligns us with the best interests of all of our stakeholders.

Our purpose is to maximise potential and our success is built on service excellence, long-term relationships and technology capabilities that drive efficiency and add value.

JTC's culture places a strong focus on the development of its employees.

We value our employees' commitment to their career and encourage and support you if you wish to pursue a professional qualification as well as providing ongoing learning and development opportunities through our Academy and Gateway programmes.

Our vision for the future is driven by an entrepreneurial and innovative spirit.

Key Contact

Chantal Clarke: