Business Development Manager - Broadbridge Heath, United Kingdom - Terry Parris Associates Ltd

Terry Parris Associates Ltd

Verified Company

Broadbridge Heath, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Maintains good relationships and awareness of customers' requirements
Respond to RFQs from customers
Participate in the administration of our sales orders

Business Development Manager

Overview:

The BDM role maintains good relationships and awareness of customers' requirements, responds to enquiries with quotations and negotiates with customers to win sales orders at profitable prices and achievable terms.

They may also, when necessary, participatein the administration of our sales orders and respond to and deal with after-sales requests for information or customer complaints.

In addition to nominated Key Customers to manage the BDM is also required to respond to RFQs from customers allocated to their team.

The BDM operates as a key contact for a major Franchised Supplier

The Job Holder Is Expected To:
Follow-up on quotations to negotiate and win sales orders on the best possible terms.

Deliver good after-sales customer service by responding to customer enquiries and complaints and resolving these promptly and to the highest possible satisfaction of the customer.

Be proactive in identifying customer accounts that can be developed and grown. Raise awareness within the sales team of these opportunities.
Manage allocated Key Accounts to maximise the strength of the relationship between us and the customer organisation.

Ensure that we communicate personally and regularly with their staff, develop a good understanding of their organisation's business, markets,people and politics.

To this end the customers should be visited personally or via video call at a suitable frequency.
Manage significant Quote Opportunities. Record, plan future actions and report on all significant sales opportunities and other significant discussions with customers.
Use Key Account Action Plans to record activity, actions and other significant sales opportunities within specified customers.
On receipt of customer orders perform a Commercial Review and present the reviewed order to Customer Services Team for processing
Build good product knowledge and good personal relationships with staff from one of our major Franchised suppliers and to take the lead in demand creation for the supplier's products
Send enquiries for product to suppliers as required for customer RFQs. Obtain and record responses in the IQ system.
Communicate requirements to the Procurement team as needed to ensure satisfactory completion of customer orders.
Analyse customers stock usage and future requirements and participate with Product Managers to ensure appropriate stock is held.

Knowledge and Skills:

Can build strong relationships with others (customers and suppliers) while retaining appropriate independence.
Has selfconfidence and is selfmotivated towards achieving personal and team goals
Is persuasive, can identify the customers real and underlying needs and respond to meet them.
Is a good listener and has an enquiring mind
Has good knowledge of the features and benefits of our products and can articulate them verbally and in writing
Practices good time management and judgement in assessing and responding to team priorities
Can operate and gain information from the company ICT system and all relevant supplier web sites.
Can create and manipulate documents and spreadsheets
Understands the markets in which we operate and the positions of the various major players in those markets including customers, suppliers and competitors.