Product Operations - Dundee - Optimove

    Optimove
    Optimove Dundee

    5 days ago

    Description

    At Optimove, we believe people are capable of more than a single job description. You're not hired just to fill a position- you're empowered to shape it, grow it, and make it your own.
    We call this being Positionless.
    And Positionless isn't just our culture. It's our product.
    Optimove is the creator of Positionless Marketing, an AI-powered platform that gives every marketer the power to analyze, create, launch, and optimize independently. The result is faster execution, deeper personalization, and 88% greater campaign efficiency.
    Recognized as a Visionary in Gartner's Magic Quadrant, we partner with leading brands like Sephora, Staples, and Entain. Today, more than 550 Optimovers across NYC, London, Tel Aviv, Scotland, Brazil, Estonia, and beyond are building the future of marketing together, in an environment that actively encourages ownership and growth, with two out of every three managers promoted from within.
    If you're looking for a place where you can do more, be more, come grow with us.

    We're looking for a driven and technically strong Product Operations & Support Engineer who thrives on problem-solving, enjoys working with data, and is eager to grow in a fast-moving environment alongside top-tier professionals.

    What you'll do:

    Own the monitoring, maintenance, and support of Optimove's production environments

    Serve as a central technical partner for customer integrations, covering both data and application use cases

    Investigate, debug, and optimize ETL pipelines and data flows

    Perform in-depth data quality assurance and analysis using MS SQL

    Manage configurations and ensure operational stability

    Design and implement scalable, reliable operational processes

    Lead deep technical investigations across campaigns, events, APIs, batch jobs, and integrations

    Handle operational incidents and customer-facing issues related to system behavior and data pipelines

    Collaborate closely with Engineering, Product, DevOps, and Site Reliability teams to resolve complex cases efficiently

    Maintain clear operational documentation, runbooks, and a knowledge base of known issues

    Communicate directly with customers, translating technical challenges into clear, actionable solutions

    What you bring:

    Excellent technical aptitude with hands-on experience in SQL

    Strong analytical and debugging skills, with a sharp eye for detail

    The ability to quickly learn new technologies and adapt to changing priorities in a fast-paced environment

    Confidence explaining technical concepts to both technical and non-technical audiences

    A proactive, independent mindset paired with strong ownership and follow-through

    High motivation, strong work ethic, and the ability to juggle multiple priorities effectively

    A client-centric approach with creative thinking when tackling complex technical problems

    Excellent communication and interpersonal skills, with a collaborative, team-first attitude

    A passion for continuous learning and improving how things work

    Nice to have skills & experience:

    Experience supporting enterprise-grade customers

    Background working with Windows and Linux environments

    Hands-on debugging of web applications, including logs and networking issues

    Familiarity with monitoring and observability tools such as DataDog

    Understanding of networking fundamentals (DNS, HTTP, ports, etc.)

    Experience with SaaS implementations and production operations

    GDPR Disclosure * Select...

    Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.


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