Customer Success Specialist - Aberdeen, United Kingdom - Salus Technical

Description

Job Title:
Customer Success Specialist - Software (Maternity Cover)


Location:
Aberdeen


Salary:
£25,000 - £30,000 per year dependent on experience


Working Hours: 37.5 Hours / week


Who Are Salus Technical?

Salus Technical was founded with a single mission: to ensure that everyone working in the energy industries gets home safely.

Our principal software product, Bowtie Master, embodies this mission. With customers worldwide, including as far afield as Antarctica, our reach is truly global.


What Can We Offer?

• A competitive salary of £25,000 per year
• Both Parttime or fulltime work arrangements will be considered
• A dynamic and engaging officebased role in the West End of Aberdeen
• A oneyear Maternity cover role
• Investment in your future Salus Technical is committed to the development of all its team members
• The chance to make a real difference to an already profitable and growing company

Who Are You?

You are someone with experience in customer service and/or digital marketing, passionate about promoting the brand and driven by the desire to provide top-notch support to our customers.

You understand the importance of maintaining strong relationships with clients and are ready to go the extra mile to ensure our clients have everything they need throughout their subscription.

You are organised and have strong literacy and communication skills.

Prior knowledge of our software, Bowtie Master, is not a requirement, but an enthusiasm to learn is crucial.

You should be comfortable using software such as WordPress, MailChimp, and Canva, and ideally, you've had experience with other marketing and customer support tools.

What Will You Be Doing?

• Providing exceptional support to our Bowtie Master software customers, helping them get the most out of the software
• Responding promptly and professionally to support queries
• Organising and running webinars to enhance customer experience
• Regularly checking in with our customers to ensure their needs are met
• Performing software demos to engage potential clients
• Supporting the sales team with additional information on Bowtie Master
• Promoting the Salus Technical brand through various social media channels
• Using software tools like WordPress, MailChimp, and Canva to manage and enhance communication and marketing efforts

How to apply

• Who are you and what have you been up to recently?
• What intrigues you about this role?
• Can you give us an example of when you went the extra mile for a customer, or made a significant improvement that you took upon yourself to drive forward?

Salary:
£25,000.00-£30,000.00 per year


Benefits:

• Company pension
• Free parking
• Onsite parking
• Sick pay

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Aberdeen: reliably commute or plan to relocate before starting work (required)

Work Location:
In person