Customer Support Representative - Preston, United Kingdom - Zeus Personnel Ltd

Zeus Personnel Ltd

Verified Company

Preston, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Support Representative

Zeus Personnel are seeking to recruit talented, ambitious and enthusiastic Customer Support Representatives to join one of the UK's most loved ticketing services selling tickets for tens of thousands of events throughout the UK, from independent club nights through to 60,000 capacity festivals (such as Creamfields)._

Your main responsibility will be to provide vital customer service to loyal customers, from existing ticket holders to potential new customers whilst also liaising with event organisers to resolve their queries and ensure their events run smoothly.

You will also be required to communicate directly with other departments, such as Account Support, Account Management and Business Development, to further ensure all queries are dealt with correctly.

Salary:

£19,305 pa

Hours of work:

Full time (37.5 hours)
Monday to Saturday on a roster basis

9am - 5:30pm

Benefits:

You'll enjoy various team outings throughout the year, with Christmas parties and regular team-building days, and be given the opportunity to attend fantastic events and get involved with charitable fundraising activities.

The company culture is informal, friendly and lively, with a team built-up of like-minded individuals who all share a passion for music

Other benefits include:
■ Friendly working environment / Casual dress
■ Health insurance including Optical, Dental and Hearing provided by Vitality
■ 25 days holiday rising to 30 days, plus bank holidays
■ Performance-based compensation
■ Cycle to work scheme
■ Tech scheme
■ Electric Car Scheme/ charging
■ Company pension
■ Sick pay
■ Future career progression
■ Modern office with free parking in some of our locations.

Duties & Responsibilities
■ Manage inbound customer queries via our in-house support platform (Intercom)
■ Responsible for managing multiple customer queries against tight deadlines
■ Accountable for the resolution of all queries at the first point of contact
■ Regular outbound call activity and building a rapport with customers and event organisers alike
■ Working as part of a team to ensure that all customers receive the best possible experience
■ Responsible for maintaining a high level of professionalism with customers and event organisers ensuring you establish a positive rapport with each interaction
■ General administration duties including images and listing moderation
■ Reviewing internal processes and managing workflow to ensure consistency amongst the team, taking the opportunity to suggest improvements and support the overall team goals and business strategy.
■ Stay up to date on product knowledge and be informed of any changes in company policies
■ Manage refund protection-based claims raised via insurance partner to ensure that the process is upheld.

Job Types:
Full-time, Permanent

Salary:

£19,000.00-£20,000.00 per year

Benefits: