Operational Systems Support Specialist - Andover, United Kingdom - Ocado Group

Ocado Group
Ocado Group
Verified Company
Andover, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
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Operational System Support Specialist - Andover, Hampshire

About Us

About the role
As an Operations Systems Support Specialist, you will have a unique perspective, more than anyone else working within a CFC as you will be working across three different disciplines; Engineering Operations, Technical Support Services and Business Operations


What you'll be doing:

  • Ensure relevant business systems are operational and providing an efficient service to Ocado's customers / clients and to avoid or minimise any impact to customers following system outages or incidents.
  • Managing incidents and tasks across multiple disciplines through to either resolution or escalation.
  • Identify and raise faults in appropriate systems, be the technical point of contact for onsite and offsite teams
  • Manage the ticketing progress for Technical support services
  • Investigate failed tasks and analyse the performance of key onsite assets.
This is an onsite-based role and will take part in a team shift pattern to cover operations 24x7.


About you- You will have a background in a technical support capacity with focus on hardware support / incident management and a good understanding of computing configurations, ITIL, infrastructure

  • Experience in managing and resolving technical incidents in hardware, software and networking
  • Able to ensue with stakeholders at all levels to provide technical updates and engage with technical requests, following and creating documentation, processes and procedures throughout.
  • Good analytical and problem solving skills will also be key.
    What will I get in return?
**We're in it together, we are proud of what we do, we can be even better
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