Collections Administrator - Bracknell, United Kingdom - Office Angels

Office Angels

Verified Company

Bracknell, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Office Angels are currently recruiting for a
Collections Administrator for our client based in
Bracknell.

Role:
Collections Administrator

Location:
Bracknell

The Role:

The Collections & Problem Debt Management Administrator will be responsible for all phases of collection activity across all the company's leasing products.

You will be part of the Collections Team, ensuring that we support our business & collect on allthe revenues generated.

The team is highly target driven, with an important customer facing element to ensure our customers get the optimum experience when dealing with the company.

Effectively handle inbound and outbound collections calls and to respond to all Customer enquiries in an efficient and courteous manner
Review, monitor and action late arrears cases and meet required case handling productivity levels as set down in department objectives
Refer customer payment proposals to management with recommendations
Liaise with external bodies and our panel of asset recovery agents to best assist in the recovery of funds and equipment
Accurate maintenance of internal systems with an emphasis placed on comprehensive call summary notes
Comply with all internal company procedures and standards while maintaining service levels
Comply with all relevant external legislation including Consumer Credit Act, Money Laundering Act, Data Protection Act and the FLA code of practice
Previous experience in a collections/debt recovery based role would be advantageous
Experience and knowledge of Asset Finance/Vendor Programs beneficial
Good knowledge and understanding of the various types of liquidation/bankruptcies would be advantageous
To be able to demonstrate strong customer facing negotiation skills
Excellent analytical and administration skills with demonstrated strong attention to detail a definite requirement
Ability to build strong working relationships with both internal & external partners
A committed, enthusiastic and flexible approach at all times
Proficient in Microsoft Suite
Ability to work unsupervised and use own initiative

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.