Customer Experience Partner - South West, Gloucestershire, Rosehill
Only for registered members South West, Gloucestershire, Rosehill, United Kingdom
5 days ago
About the role
The Customer Experience Partner provides clear, efficient, accurate, engaging, and emotionally aware information to our customers,
to guide and support them through the appropriate contact channel to meet their needs.
- Responsible for the resolution of customer enquiries and first level complaints within the metrics set out by the quality of service framework.
- Accountable for keeping all admissions scheme/cycle product/technical and system knowledge up‑to‑date through attendance and proactive participation in appropriate training, briefings etc.
- To carry out wider administrative tasks as and when necessary particularly outside of peak times of the year
- To support Events Team by fulfilling duties at exhibitions
Job description
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