Assessment and Student Cases Officer - Cardiff, United Kingdom - Cardiff University

Cardiff University

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Cardiff, United Kingdom

2 weeks ago

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Tom O´Connor

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Description

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Assessment and Student Cases Officer

School of Healthcare Sciences

Are you seeking an exciting opportunity to work with a dynamic and customer-focussed team with enhancing the student experience as a key motivator? We are looking to appoint an enthusiastic and self-motivated individual to join our Assessment and Student Cases team.

The team has responsibility for providing high level, proactive administrative management of assessment and student case activities at undergraduate and postgraduate levels.

Excellent communication and IT skills and an ability to work to a high standard of accuracy with attention to detail is essential, as is the ability to plan, prioritise and organise own workload and that of others within established time scales.

The team currently work a hybrid model working on campus for certain activities or remotely from home depending on business need (the option to work on campus full-time is available).- This position is full-time, fixed term covering maternity leave from 31st July 2023 until 30th April months).

Salary:

£24,715 to £28,929 per annum (Grade 4)

Date advert posted:

Tuesday, 18 April 2023

Closing date:
Friday, 5 May 2023

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

JOB PURPOSE

Provide a comprehensive professional administrative support to the School of Healthcare Sciences, providing support and guidance in the area of Student Assessment and Student Cases.

This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus you can also choose to spend some time working from another location, e.g. your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting worklife balance.
As the biggest university in Wales and a major employer, with more than 7,000 staff we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression.
MAIN DUTIES & RESPONSIBILITIES
To provide detailed advice and guidance on Assessment and Student Cases processes and procedures to internal and external customers, using judgment and creativity to suggest the most appropriate course of action, and contributing to the solving of more complex issues.
Work with others to make recommendations to improve our ways of working.
Establish productive relationships with key individuals (University colleagues and external contacts) to help improve the level of service the team provides to its customers.
Initiating contact with students, staff, and where appropriate external contacts to request information that may be relevant to a particular case.
Undertake a variety of administrative duties to support the administration of assessment and student cases by developing and maintaining effective administrative systems in collaboration with the Senior Officers, including Assessment and Examining Board Procedures, Extenuating Circumstances, Appeals, Office of the Independent Adjudicator (OIA) requests, Unfair Practice and Fitness to Practise.
Acting as Servicing Officer to Exam Boards, Extenuating Circumstances Panels and other School Meetings and panels in relation to Assessment and Student Cases, producing reports, minutes of meetings and following up on actions as necessary.
Gather and analyse data to inform decisions, establishing basic trends and patterns in data and creating reports using SIMS online and Business Objects as appropriate to produce the reports for the School, University, and external stakeholders.
Instruct and guide other employees across the School and University in relation to policies and procedures in relation to assessment and student cases.
Deputising for the Senior Assessment and Student Cases Officer as required.

General Duties

Abide by all University policies and undergo appropriate personal and professional development.
Perform other duties which are not included above, but which will be consistent with the role.
Uphold the Professional Services Values & Behaviours or local equivalent.

Person SpecificationWe are looking for a team player who will work with colleagues to provide a great service to staff and students. You don't need to have worked for a University before; this is an opportunity to show your