Implementation Consultant - London, United Kingdom - Forter
Description
About Us:
Digital commerce is built on trust.
At every point along the eCommerce journey, businesses must make a critical decision:
_Can I trust this customer? _Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company's connection with its customers.
How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but _who_ is behind the interaction.
The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring
everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much
driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We're meticulous about strengthening our culture as we grow and ensuring
this is an environment where people can have outsized impact.
About the Role:
As a
Technical Project Manager (TPM) / Implementation Consultant at Forter you will be responsible for the successful integration of Forter by newly signed customers as well as existing customers upselling onto new Forter products, with the ultimate goal of ensuring customers are able to start benefiting from Forter's products as quickly and efficiently as possible.
Day to day you'll be responsible for integrations across a portfolio of our EMEA customers, guiding them through their integration journey in a proactive fashion whilst working cross-functionally with our Sales, Solutions Consulting, Customer Success and Analytics teams to provide the optimal customer experience and ensure we're able to meet desired go-live dates.
What You'll Do:
- Act as an expert on Forter's technical integration technologies by clearly articulating concepts such as API operations, JavaScript, JSON, and other web and database technologies
- Lead the integration process for your portfolio of customers, using your initiative to troubleshoot any issues that may arise during the integration process, acting as the primary point of contact and ultimate project owner throughout
- Build and maintain bespoke integration project plans for customers within your portfolio, driving the plan to completion and evaluating success throughout
- Keep senior customer stakeholders & individual business users engaged through to project completion by building and maintaining strong relationships throughout
- Lead weekly integration progress calls with your customers, ensuring calls are as productive as possible by maintaining clear agendas and following up on agreed action points and next steps
- Coordinate with the necessary teams internally to help get your customers live as quickly as possible or in time to meet any agreed deadlines
- Contribute towards the continuous optimisation of the integration process by consistently feeding back on potential improvement areas
- Attend and contribute to weekly team meetings, providing updates on your active integration projects as well as flagging any issues, risks or potential blockers
What You'll Need:
- 2+ years of experience managing complex integration projects on behalf of Enterprise customers.
- Excellent organisational skills and attention to detail with a consistent focus on delivering the highest quality of service for your customers
- Prior experience communicating complex technical concepts to technical & nontechnical stakeholders
- A proven track record managing multiple projects at once and effectively prioritising your time and the needs of your customers
- Previous exposure to API integrations plus experience with JavaScript, JSON concepts, and other web and database technologies
- An owner's mindset with the ability to demonstrate a proactive approach to the ownership and ultimately the delivery of your projects
- Previous experience in the payments or ecommerce space is a plus
- Fluent French or Spanish language skills are not necessary but also a strong plus
Life as a Forterian:
We are a team of over 500 Forterians spread across 3 different continents.
Our success so far in the marketplace has allowed us to achieve a total series F valuation of over $3 Billion, making us the most valuable privately-held fraud prevention company globally.
Our investors include:
Tiger Global, Bessemer, Sequoia Capital, March Capital, and Salesforce Ventures.
Benefits:
- Competitive salary and quarterly bonus plan
- Stock options
- Private Medical, Health, and Dental insurance
- Generous paid parental leave options
- Home office allowance
- Cell Phone/Wifi reimbursement
- Flexible PTO policy
- Halfday Fridays, every Friday
- Annual companywide event
- Forter Week
