Service Desk Team Lead - Middlesbrough, United Kingdom - Tees Esk and Wear Valleys NHS Foundation Trust

Tees Esk and Wear Valleys NHS Foundation Trust

Verified Company

Middlesbrough, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Team Leader in our Service Desk team, you will play a vital role in managing the day-to-day operations, using your skills and experience to mentor and develop team members, and improving our service to customers.

With excellent leadership skills, you will provide exceptional service support to customers and colleagues, handle incidents, requests, and problems within tight SLAs, and contribute to policy and process evolution.

To be successful, you will need to demonstrate.

a dynamic energetic personality and mindset a hands-on approach to customer support excellent communication skills to convey technical issues to non-technical stakeholders.

the ability to manage multiple cases and mini projects concurrently.

a proven track record of supporting desktop and physical environments, and previous experience as a senior member or of leading a technical Service Desk.

a broad technical knowledge of hardware, software, and server environments, documentation skills, commercial awareness, and familiarity with IT networking principles and monitoring tools.