Medical Receptionist/administrator - Edinburgh, United Kingdom - West End Medical Centre
3 weeks ago
Description
Job description
Receptionist / Administrator
What is the role?
We have an exciting opportunity for a receptionist / administrator. It will be varied, challenging, and rewarding. We are a Vision and Docman practice.
Salary is negotiable dependent on experience & skills, as well as following the Agenda for Change salary guidelines.
Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.
RECEPTION
Receiving patients, consulting with members of practice team
Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
Register new patients, checking all details for accuracy and enter on the system.
Taking messages and passing on information
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
GENERAL ADMINISTRATION
Processing and distributing paper correspondence received into practice
Process outgoing mail taking to post office and logging in post book
Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
- Keeping the reception area, notice boards, leaflet etc. tidy and presentable
- Cover sickness/annual leave and work reasonable overtime when required.
- Perform any other relevant and reasonable duties that may be requested by the Practice Manager, reception manager or partners.
- Undertake statutory and mandatory training as required.
- To provide an efficient word processing service for GPs and health professionals as required. This includes the typing of letters, patient referrals, etc. in an accurate and quality manner.
- To make appointments, bookings and admissions as required.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- File patient records and correspondence in patient medical records.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To provide cover for members of the team during periods of sickness and annual leave.
- Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible.
Salary:
£12.00-£12.30 per hour
Expected hours: 37.5 per week
Benefits:
- NHS Company pension
Schedule:
- Monday to Friday 84PM & 106PM
Work Location:
In person
Expected start date: 01/05/2024
Salary:
£12.00-£12.30 per hour
Expected hours: 37.5 per week
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (preferred)
Experience:
Medical Receptionist: 1 year (preferred)
Work Location:
In person
Expected start date: 01/04/2024
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