Process and Risk Manager - Newcastle upon Tyne - Quix Recruitment Group

    Quix Recruitment Group
    Quix Recruitment Group Newcastle upon Tyne

    6 days ago

    Default job background
    Description

    Operational Risk and Process Improvement Manager

    We are seeking experienced professionals to lead improvements in service delivery, risk reduction, and process optimisation across multiple business lines.

    Candidates will work closely with internal stakeholders to ensure their service line is efficient, audit-ready, and scalable across jurisdictions.

    Key Responsibilities:

    • Identify and mitigate operational risks in processes and workflows
    • Map, document, and improve end-to-end service line processes
    • Develop and embed internal control frameworks
    • Ensure operational alignment with regulatory or governance requirements
    • Lead or support automation, digitisation, and system improvements
    • Collaborate cross-functionally to enhance data integrity and risk awareness
    • Report on process KPIs, performance metrics, and control effectiveness
    • Support audit readiness, regulatory submissions, or board-level coordination

    Ideal Experience & Background:

    • 5+ years' experience in AML operations / client due diligence, regulatory reporting, fiduciary services, company secretarial, or strong knowledge of compliance and regulatory frameworks
    • Proven ability to design, map, and improve business processes
    • Skilled in using process mapping methodologies (e.g., BPMN, Lean, Six Sigma)
    • Experience with risk management, internal controls, or operational audits
    • Comfortable working in Agile or hybrid project environments
    • Confident communicator with stakeholder management experience across business units

    Benefits:

    • Salaries ranging between US$100,000 to US$150,000 commensurate with experience and qualifications
    • Health insurance contributions included as part of the compensation package
    • Pension contributions in line with local market standards
    • Relocation support available for candidates moving from outside the Cayman Islands
    • Opportunity to work in a global professional services environment focused on operational excellence and innovation
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