Patient Services Co-ordinator - Farnborough, United Kingdom - LYPHE Group

LYPHE Group

Verified Company

Farnborough, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At Lyphe we are on a mission to improve the life of people with unmet medical needs and the role of Patient Contact Centre Coordinator in our brand NEW team and office is central to achieving this mission.

Patient Services Coordinators have the responsibility to take patients through their journey from initial enquiry to prescription received in pharmacy and beyond (aftercare), in a proactive, compassionate and ethical manner; ensuring that the patients have received the best level of care.

Without the best talent, we cannot help our customers reduce their suffering and live better-quality lives.

This is an opportunity to join an brand new team in our Farnborough office.

Contract basis:
Full Time employment, Contracted hours pm.

This role is a hybrid role, with 4 days working from our Farnborough office and 1 day at home.

Patient Services Coordinators liaise with;

Patients, pharmacy staff, GP surgeries, patient's carers, patients NOKs, authorities representing patients (police/solicitors/prison officials etc.), resolutions team, clinical aftercare team (CAT), consultants, prescriptions.

Key responsibilities:

The job holder will do all things within their skill and ability; specific examples are (but not limited to):

Act as a first point of contact for all patient queries and communication, answering with excellent customer approach, care and manner
Complete new enquiry call backs with the aim of converting leads into new patients
Understand the importance of driving conversions and treating each lead with an ethical approach
Maintain thorough and accurate records of all patient data and prescription information, inclusive of notes being added on all platforms in a timely manner
Liaise with NHS GPs to obtain Summary Care Records on behalf of patients to ensure initial consultations are held to schedule
Process and track prescription requests to clinical staff ensuring all are returned within the 48 hour SLA, uploading and processing prescriptions to the patient's Pharmacy of choice and document on patient profile
Proactively communicate with patients at any stage to provide information and updates about any given situation
To be responsible for ensuring that GDPR regulations and other Company policies are always adhered to
Comply with CQC regulations, escalating any safeguarding concerns immediately and without delay
To take responsibility in reporting errors, focusing on delivering consistent quality.

Personal Specification

Qualifications:

No formal qualifications are required

Experience

Experience of working in call centre setting is essential
Proficient in Microsoft Suite including Word, Outlook, PowerPoint, Excel
Experienced in handling confidential information
Experience of working in a sales environment or private healthcare setting is also desirable.

Qualities

Excellent communication skills, both written and spoken
Strong relationship management, able to problem solving and find solutions for patients.
Great attention to detail, organisation and time management skills
Flexible, adaptable and resilient with the ability to remain calm and confident, supporting others as needed in challenges are faced.

Job Types:
Full-time, Permanent

Benefits: