Operations Manager - East Grinstead, United Kingdom - Lioness Consultants

Lioness Consultants
Lioness Consultants
Verified Company
East Grinstead, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Operations Manager


A great opportunity has arisen for a Operations Manager to join my client who have 42 employees, 8 being office based and the rest are on site delivering maintenance contracts and high quality service to their clients.

As a group there are three relateddivisions.


The role:

Accountable for the operational management of the company, ensuring that each division is providing an efficient, timely and cost-effective service to all clients

Managing the day-to-day work and development of the Team within the Division

Accountable for work plans and schedules produced by contract managers and ensure they are in adherence to contractual agreements

Accountable for estimates for additional works and participate in evaluation of works and pricing of tenders

Promoting positive relationships with clients, subcontractors, and other parties to maximise generation of additional works and contract renewals

Managing performance in adherence to HR policies and procedures

Reporting on performance to the Directors on a monthly and quarterly basis

Accountable for the financial performance including budgeting and profitability at contract and departmental level

Accountable for the workplans within the company, ensuring that each division continuously reviews the agreed workplans

Responsible for deciding on appropriate work products, methods, and procedures to ensure that they are appropriate

Ensuring that Managers undertake regular quality checks, providing monthly reports to the Directors to identify areas of strength and actions being undertaken to address weakness and issues identified

Managing client liaison across all divisions to ensure that any complaints are resolved effectively and efficiently

Accountable for developing and managing client relationships, with the expectation that this will be measured through customer surveys, achievement of additional works and successful re-tendering

Overseeing all building, cleaning, and GM contracts to ensure that work is completed in line with work specifications and KPI's

Managing the team through day-to-day management to ensure that objectives are met

Responsible for monitoring and managing the team to ensure that all staff are trained appropriately


Ensuring adherence to health and safety of all work undertaken and that all personnel are appropriately trained, and equipment is appropriately tested.

Accountable for managing the consultation with clients and the public in regard to any changes to service delivery

Accountable for workforce and resource planning, presenting a business case to the Directors if additional personnel or equipment is required

Manage the vehicles and equipment to ensure that they are maintained, serviced and that appropriate safety checks have been completed

Identifying new opportunities and optimising the ability to undertake additional work on existing Contracts

Assist the Directors in the preparation of Tenders through assisting with the surveying, estimating and costings for potential contracts.

Working as part of the management team to contribute to the direction of growth for the business

To know and understand the commercial requirements within the division and prepare and manage allocated budgets for operational purposes.

Managing the Contracts in line with financial constraints and budgets

Operational management of staffing resources to ensure adherence to contract deadlines and maximising levels of productivity

Operational management of plant, equipment and stock to ensure appropriate and cost-effective utilisation

Supporting the business in estimating and quoting for new and existing contracts

Ensure timesheets, holiday, mileage and expenses claims of all employees are in line with Policies and Procedures

Liaising with the Directors when there are any potential changes on contracts

Advising the Finance Manager of any amends or omits on contracts

Ensuring that all works are invoiced for in a timely manner

Maximise profitability, ensure value for money and identify efficiency saving both for the company and its clients

Responsible for promoting, maintaining, and developing an awareness and compliance of health and safety in accordance with best practice and legal requirement

In conjunction with the management team and H&S consultant ensure that all policies and procedures are current and compliant

Undertake work activities consistent with Legislation, Organisational Procedures, Risk assessment and management


Ideal Person
Proven ability in the management of Social Housing or multi-site service contracts within the Amenity, Cleansing or Planned Maintenance sector

  • Experience of managing staff, and client relationships at a senior level
  • Proven record of successful contracts management
  • A proven record as a team leader who has the ability and confidence to work on own initiative
  • Commercial awareness
  • Working within budgets; ability to deliver operational requirements within financial constraints
  • Health and Safety legislation and good practice
  • Evidence of strong staff management skills
  • Read, interpret and produce specifications & technical documents
  • Excellent verbal and written communication skills
  • Ability to price additional works and contracts
  • Ability to lead and motivate others to achieve operational objectives
  • Good IT skills and use of Microsoft Office including Excel
  • Strong interpersonal skills
  • Strong problem solving skills
  • Excellent personal organisation
  • Dynamic, positive, enthusiastic and possess the ability to think laterally and act through reasoned decision making
  • Ability to work productively, efficiently and effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality
  • Willingness to learn, improve and adapt
  • Ability to drive and travel around Clients sites and offices
- "Can do" attitude to service delivery and problem solving

  • Driving licence

Remuneration:

Negotiable salary circa 45k plus performance bonus.

26 days holiday plus bank holidays, private healthcare
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