Call Centre Operator - Liverpool, United Kingdom - CHANNEL ALT LTD

CHANNEL ALT LTD
CHANNEL ALT LTD
Verified Company
Liverpool, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Duties:


  • Answer incoming calls professionally and provide information about products and services
  • Utilize scripts to provide accurate information to customers
  • Perform data entry to update customer records accurately
  • Identify customers' needs, clarify information, research issues, and provide solutions
  • Upsell products and services when appropriate
  • Maintain a high level of professionalism with customers

Skills:


  • Excellent phone etiquette
  • Proficient in data entry
  • Ability to upsell products or services
  • Strong command of English
  • Excellent communication skills to interact effectively with customers
  • Multilingual abilities are advantageous for diverse customer interactions
  • Analytical skills to assess customer needs and provide appropriate solutions

Job Types:
Full-time, Permanent


Pay:
From £25,098.69 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Liverpool: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 19/05/2024
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