Customer Support Executive - Christchurch, United Kingdom - Hotline Branded Merchandise

Description

Customer Support Executive


Reports to:

Head of Operations


About us:

is one of the UK's leading ecommerce promotional product websites. We're endlessly ambitious and on a mission to make us the go-to destination for buying branded products online.

In fact, over the next few years we plan to grow our business 3-fold, while continuing to make the process as easy as possible for customers to order their branded merchandise online.

We're looking for exceptional talent to join us on our exciting journey. If you want to be part of a forward-thinking, values driven business that truly puts its people first - then maybe this is the place for you?


Job Purpose:

We are looking for a dynamic and motivated individual who is passionate about providing excellent customer service.

You will be liaising with both our customer and supplier network. You will also be the first point of contact for any customer service-related queries from our customers. You will raise case tickets through our system, to log, update and resolve any queries our customers may have. Ensuring both our customers and suppliers are kept updated.

This is a fantastic opportunity to work as part of an exciting, growing business with a flat company structure giving the right person the ideal platform to have their ideas listened to and the ability to make a measurable difference in the company's future.

This varied and dynamic customer support role would suit a motivated, professional who has strong, previous experience within sales & customer service who is looking to take the next step within their career.

You must be a highly driven, self-motivated individual with a high level of attention to detail and ability to prioritise workloads and remain calm under sometimes pressurised circumstances.

Additional info:

• The hours are full time, 9am5pm Monday to Friday.
• Office based at our HQ in Christchurch.
• Holiday entitlement: 20 working days plus public and bank holidays
• Training provided where required.
• Free car parking on site.
• Casual dress
• Nest Pension after qualifying period.

Salary:
£23,000.00-£28,000.00 per year


Benefits:

• Company pension
• Free parking
• Onsite parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Christchurch: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (required)


Work Location:
In person