Operations Administrator - Leyland, United Kingdom - Careermakers

Careermakers

Verified Company

Leyland, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CareerMakers Recruitment is currently looking for Operations Administrator on behalf of our client, based in Leyland, Preston.

Job Summary

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service.

Serves as a customer's first line of contact for a variety of issues.

Essential Functions

Reviews, researches and/or enters data in various systems to support respective functional area
Compiles data and provides various regular and ad hoc reports to management for review and determination
Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues
Assists management with audit activity by retrieving data and/or files for review
Responsible for records management tasks such as maintenance, destruction and inventory In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below: Additional Quality Assurance/Loss Prevention essential functions:
Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer
Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day
Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy.
Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review
Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management Additional Linehaul essential functions:
Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
Compiles required documentation to establish and maintain transport department required files. Verifies timely log entry into system
Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues
Tracks a variety of metrics, including complaints and maintenance, compliance and prepares weekly reports for management review

Required Skills, Abilities:

Customer service skills necessary to effectively and professionally respond to requests
Time management, organizational and multitasking skills necessary to work in a fastpaced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.