Customer Service/sales Administrator - Cradley Heath, United Kingdom - A Perry Ltd

Description

We are hiring We have an exciting opportunity to join our Sales team and we are actively recruiting for a customer service / sales administrator
.

Purpose of the role:

Dealing with inbound activity in a professional and timely manner while maintaining a friendly and helpful demeanour.


Key responsibilities:

• Dealing with inbound calls in a professional and timely manner whilst maintaining a friendly and helpful demeanour.
• Dealing with customer complaints when required.
• Accurately processing customer quotes and orders.
• Liaising with operations teams to keep customers up to date and informed.
• Working alongside and supporting other departments when needed.
• Understanding customer needs and manage expectations.

What skills are we looking for:
Good communication skills, building customer rapport.

• Problem solving.
• Strong computer literacy & knowledge of CRM systems.
• Excellent telephone manner.
• Enthusiastic and willing to learn.
• Driven with good time management & organisational skills.

A bit more about us:
A.

Perry Ltd is a family owned market leader in the manufacturing and supply of ironmongery, hardware chain, fixings and fasteners.

More recently diversifying our offering into equestrian and a garden art décor range (Primus).

We were established in 1925 and although we have been operating for almost 100 years, we have a contemporary outlook on how the business is operated.

We strive to implement new ideas and processes to help the company, our employees and our customers grow together.


What's in it for you:
We are committed to ensuring that you are supported - but challenged.

We want you to enjoy working in a dynamic environment and we will give you the tools and support to help you personally develop and grow with us.

You can also expect benefits including;

• 28 days holiday (Including Bank Holidays), increasing with service to a maximum of 37 days.
• Group Life insurance.
• Employee Assistance Programme.
• Christmas shutdown.
• Pension Scheme.
• Discounts on our ranges of products.
• A friendly working environment with supportive colleagues.
• Onsite parking with electric car charge points.

We are committed to being an equal opportunities employer.


Job Types:
Full-time, Permanent


Salary:
From £23,000.00 per year


Benefits:

• Company events
• Health & wellbeing programme
• Life insurance
• Onsite parking
• Sick pay

Schedule:

• Monday to Friday

Work Location:
In person