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Customer Service Administrator - Washington, United Kingdom - MTrec Recruitment
Description
Rewards and Benefits on Offer;
- A permanent job role with a highly reputable and a very secure employer.
- You will be working within a rapidly expanding company, with a worldwide customer base.
- The company are part of a larger multinational group, with huge amounts of investment planned.
- Working in an awardwinning team.
- An immediate start date for the right person.
- Onsite free parking available.
- 26 days annual holiday entitlement.
- Great Working Environment a very friendly culture and team atmosphere
- A diverse and highly interesting customer service role.
- An early finish at 13:00 on a Friday.
- Excellent transport links, with a bus stop just outside the company offices.
- Contributory pension scheme of up to 5% matched.
Your New Career Opportunity;
MTrec Commercial is proudly representing our award-winning client based in the Washington area.
They are now looking to recruit a permanent Customer Service Administrator as soon as possible to join their excellent customer service team.
If you have a background in customer services from any sector, and dealt with E-Mail customer enquiries from customers, then this is the ideal role you could be looking for.
Your New Role;
- Deliver excellent customer service per sector, constantly striving to maximise customer experience.
- Processing and administering customer orders received per customer.
- Liaising with multiple departments.
- Building a relationship with customers.
- Escalating issues when required.
- Administer an accurate database of customers using CRM system.
- Administer customer pricing agreements & validity periods per sector.
- Process customer complaints per sector.
- Liaise with planning & operations to deliver customer orders in line with SLA's.
- Liaise with other internal stakeholders to provide customer resolutions effectively & efficiently.
- Utilise the necessary resources and tools to deliver excellent customer service.
- Provision of data to determine customer service outputs.
- Assist with customer service projects and initiatives.
- Daily reporting on customer order book.
- Reviewing and updating agreed product lead times with internal stakeholders.
- Attend daily order book review meetings.
- Creating new part numbers and reviewing on a weekly basis to ensure timely progression.
About You;
- Customer service experience is essential.
- Working within a fast paced environment.
- You will be happy and comfortable to seek and search out answers from internal colleagues and departments.
- Ability to prioritise tasks.
- Experience handling customer queries.
- IT Literature.
- Ability to work quickly and accurately under pressure.
- Professional communication abilities, both written and spoken.
- Knowledge of customer service principles and practices.
- Excellent communication skills.
- Attention to detail/accuracy of work.
- Selfmotivated.
- Ability to form good and productive relationships with customers & colleagues
- Excellent telephone manner.
- Desire and ability to follow up on, and close open issues.
- Ability to work to deadlines, which can often be challenging.
