Customer Service Administrator - Washington, United Kingdom - MTrec Recruitment

MTrec Recruitment
MTrec Recruitment
Verified Company
Washington, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Rewards and Benefits on Offer;

  • A permanent job role with a highly reputable and a very secure employer.
  • You will be working within a rapidly expanding company, with a worldwide customer base.
  • The company are part of a larger multinational group, with huge amounts of investment planned.
  • Working in an awardwinning team.
  • An immediate start date for the right person.
  • Onsite free parking available.
  • 26 days annual holiday entitlement.
  • Great Working Environment a very friendly culture and team atmosphere
  • A diverse and highly interesting customer service role.
  • An early finish at 13:00 on a Friday.
  • Excellent transport links, with a bus stop just outside the company offices.
  • Contributory pension scheme of up to 5% matched.

Your New Career Opportunity;
MTrec Commercial is proudly representing our award-winning client based in the Washington area.

They are now looking to recruit a permanent Customer Service Administrator as soon as possible to join their excellent customer service team.


If you have a background in customer services from any sector, and dealt with E-Mail customer enquiries from customers, then this is the ideal role you could be looking for.


Your New Role;

  • Deliver excellent customer service per sector, constantly striving to maximise customer experience.
  • Processing and administering customer orders received per customer.
  • Liaising with multiple departments.
  • Building a relationship with customers.
  • Escalating issues when required.
  • Administer an accurate database of customers using CRM system.
  • Administer customer pricing agreements & validity periods per sector.
  • Process customer complaints per sector.
  • Liaise with planning & operations to deliver customer orders in line with SLA's.
  • Liaise with other internal stakeholders to provide customer resolutions effectively & efficiently.
  • Utilise the necessary resources and tools to deliver excellent customer service.
  • Provision of data to determine customer service outputs.
  • Assist with customer service projects and initiatives.
  • Daily reporting on customer order book.
  • Reviewing and updating agreed product lead times with internal stakeholders.
  • Attend daily order book review meetings.
  • Creating new part numbers and reviewing on a weekly basis to ensure timely progression.

About You;

  • Customer service experience is essential.
  • Working within a fast paced environment.
  • You will be happy and comfortable to seek and search out answers from internal colleagues and departments.
  • Ability to prioritise tasks.
  • Experience handling customer queries.
  • IT Literature.
  • Ability to work quickly and accurately under pressure.
  • Professional communication abilities, both written and spoken.
  • Knowledge of customer service principles and practices.
  • Excellent communication skills.
  • Attention to detail/accuracy of work.
  • Selfmotivated.
  • Ability to form good and productive relationships with customers & colleagues
  • Excellent telephone manner.
  • Desire and ability to follow up on, and close open issues.
  • Ability to work to deadlines, which can often be challenging.
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