CRM Manager - Leeds, United Kingdom - STONE RECRUITMENT GROUP LIMITED

STONE RECRUITMENT GROUP LIMITED

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CRM Manager - Leeds - £50k-£60k

THE FIRM
My client is a Professional Services, top 100 ranked national firm with multiple offices across the UK.

They employ over 500 people and have an exceptional reputation for the care of their staff as well as the work they do for clients.

This is a great place to work. They pride themselves on offering a professional and supportive workplace in which people thrive.

WHAT'S ON OFFER - CRM Manager
What an opportunity

As the CRM Manager, reporting directly to the Head of Business Development and Marketing, you will be a prominent manager in a project to revolutionise how the firm manages business and client development going forward and a cornerstone of future growthplans.

The firm has invested in new CRM technology that will transform business information and the way it is used. To support the implementation and management of the CRM system, the new role of CRM Manager has been created.

This role will be responsible for themanagement and development of the firm's CRM system, including the integrity of its data when integrated with existing core systems.

THE ROLE

Key responsibilities - CRM Manager

Manage the launch and implementation for a new CRM system, working with key stakeholders across the firm
Ensure approach to contact management aligns with business strategies, developing a multidisciplinary service offering for clients and information/knowledge sharing across the business.
Training and Coaching as well as leading on the use of the CRM system to support identified team CRM "specialists" across the business. Sharing best practice case studies to ensure an ongoing ROI.
Plan and manage the implementation of CRM system upgrades across the business
Be resposible for the integrity of client contact data and compliance with data protection and privacy requirements.

REQUIREMENTS - CRM Manager

Knowledge and experience of CRM databases, ideally within a professional service business.
Project management experience
Data manipulation (MS Dynamics and Introhive experience useful)
Training and coaching delivery to end users
Strong database analytic skills including delivery of reports
Have strong database analytical skills

If you meet the requirements of this CRM Manager role and are as excited about this opportunity as my client is, I would love to hear from you.