System Support Engineer - New Milton, United Kingdom - Talent Sure Recruitment Limited

Talent Sure Recruitment Limited
Talent Sure Recruitment Limited
Verified Company
New Milton, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

System Support Engineer - Hybrid Working

Location:
New Milton

Salary:
£30,000 per annum + On Call Supplement

Hours:
Monday - Friday 9am-5pm (35hrs per week)
Our client is committed to to transforming lives through technology enabled care services. To achieve this, they are recruiting for a new role of Systems Support Engineer.

Do you love technology?

Are you a self-starter always thriving to deliver excellent services?

If so, then this could be the role for you


We are looking for an experienced Platform Support Engineer to provide technical support for our clients call handling platform, an award winning cloud based platform designed for the digital technology enabled care services.


Main Responsibilities

  • Triage /analyse and resolve customer concerns and problems relating to system platform.
  • Diagnose the root cause, and document interactions via support CRM.
  • Provide ongoing troubleshooting, technical, and hardware advice and suggestions.
  • Support remote and local upgrades, installations, and maintenance.
  • Proactively monitor the system platform and take proactive action accordingly.
  • Participate in on call out of hours rota.
  • Take ownership of customer issues reported and seeing problems through to resolution.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal or external teams.

In order to be successful as a System Support Engineer, you need to have:

  • Proven work experience as a Server Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Experience of Server Administration both Windows and Linux
  • Good understanding of IP related telephony, IP networks, network configuration, cloud technologies and other tech products
  • Knowledge of internet based telephony and call routing
  • Ability to diagnose and troubleshoot basic technical issues
  • Excellent problemsolving and communication skills
  • Ability to provide stepbystep technical help, both written and verbal

In return for your hard work and commitment, our client offers fantastic benefits, including:

  • 25 days holiday, plus bank holidays
  • Hybrid working options
  • Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more.
  • 24/7 employee assistance programme
  • Family and friends' discounts on our services & products
  • Casual dress
  • Pension Scheme, up to 4% Company matched
  • Life assurance 2x annual salary
  • Private Medical Insurance
So, if you are looking to work for a fantastic Company and develop your IT skills, APPLY TODAY
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