Student Services Officer - Telford, United Kingdom - Telford College

Telford College

Verified Company

Telford, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Key Responsibilities

General

Be fully conversant with all Student Services processes as outlined above.
All duties to be performed and completed in line with the Student Services, Service Level Agreement
Contribute proactively to meeting college targets including increasing student numbers, improving retention and bursary take up rates

Bursary

Provide advice for Care to Learn Students when necessary
Attend training and meetings to keep up to date with current procedures and legislation as required.
Support learners accessing termly bus passes
Maintain an uptodate knowledge of the FSM and bursary eligibility criteria as published by the Department for Education and ensure compliance
Provide a comprehensive front of house service and undertake promotional activities as requested by the line manager.

Interviews

Ensure the smooth running of the entire interview process including, contacting students, organising interview appointments, providing relevant communications to applicants, reviewing / updating Prosolution and keeping internal staff updated

Enquiries

Deal with all student/customer enquiries coming into the team and wider department
Play a significant role in the development of improving the college's customer journey from awareness to internal progression

Information and Guidance

Be fully conversant with enhanced IAG for all areas to provide high quality advice including progression routes and options for students' next steps
Contact students as necessary in a professional and confidential manner to collect and pass on relevant information

Progression

Take a lead role in the operational aspect of internal progression process of students within the college ensuring that college targets for student numbers are met
Contribute to enrolment, New Students Day, induction, taster and open events.

Reception

To maintain a polite and friendly initial point of contact for visitors to the college
Safeguard students by ensuring that all visitors sign in and out of the site, are issued with visitor badges and understand the need to be accompanied at all times if appropriate
Conducting ID checks of visitors if required

Student Services

Provide high level of support and customer service to each person at all times
Meet all service level agreements and targets outlined by the manager/department
Understand Student Services policies and equality and diversity procedure, reviewing and updating as necessary
Undertake any other duties commensurate with grade of the post as may be required by your line manager at your initial place of work, or at any other premises which the college currently has or may subsequently acquire
Give assistance at college functions including, but exclusive, open events, schools, tasters and enrolment. This may include some weekend and evening work
Comply with all college procedures and policies
Work closely with internal staff including Learner Managers and tutorial staff to ensure all eligible financial assistance is provided to students who are in need

Skills, knowledge and expertise

Qualifications and training:

Five Level 2 qualifications including maths and English (GCSE A*C, or equivalent)
A levels or Level 3 qualifications

Skills and expertise:

Experience of an education business support role such as those mentioned in the duties & responsibilities section and in particular financial support for students
Good level of IT skills and the ability to use technology to streamline workloads
Excellent interpersonal skills and the ability to communicate effectively with people on all levels in a friendly, approachable and professional manner
High level of attention to detail and accuracy in all work undertaken

Download the full job description and person specification
How to Apply