Associate Director - London, United Kingdom - Moody's

Moody's
Moody's
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

The Associate Director, Innovation Engagement, is responsible for leading collaborative efforts to ensure the successful development, delivery and maximum impact of Client Engagement plan on Innovation.

The role will lead activities across our various engagement channels to ensure the flawless execution and a positive impact on customer experience and business outcomes.

Reporting to the Director, Innovation Engagement, key responsibilities include:


  • Lead Innovation external communication, design, and multichannel outreach for customer engagement under limited oversight by the Director, Innovation Engagement.
  • Devise Innovation content strategies to grow awareness globally, enhance demand generation, and lead nurturing and client retention.
  • Plan and execute customer innovation campaigns, interactions, roundtables and beta testing programs
  • Provide regular impact reporting to Customer Experience & Innovation leaders.
  • Collaborate closely with Moody's Communication and Marketing teams on promoting external Customer Experience & Innovation messaging, and help getting appropriate speaking slots in thirdparty conferences.
  • Provide long form editorial support, and act as contributing editor of Innovation external publications (customer presentations, articles, press releases, social media engagement, webinars, etc.)
  • Take lead role in enhancing social media effectiveness against key metrics in channels such as LinkedIn and Twitter.
  • Develop strategies, implement and evaluate Innovation communication campaigns do drive key metrics.
  • Identify innovation stakeholders among customers
  • Assist in management of select client digital communities, working closely with customer experience, product, sales and marketing teams across the company
  • This role is entirely focused on B2B customer engagement.
  • A significant amount of professional services, product management or, marketing is required.
  • Previous corporate Innovation and design thinking experience
  • This role demands significant critical thinking, written and verbal communication skills, and the ability to juggle multiple projects simultaneously.
  • A Bachelor's degree with strong academic record is required, and Master's degree is preferred.
  • This role interacts with a variety of levels inside the firm. A history of successful interactions with diverse stakeholders—and exceptional problem solving skills—is required.
  • This role demands the ability to define strategic objectives, timelines and deliverables, ensuring successful and timely outcomes of initiatives.
  • Knowledge of fixed income markets, lending institutions and risk management is a significant plus.
  • This role is focused on delivering compelling communication requiring indepth knowledge of copyediting, marketing communication and social media best practices.
  • This roles requires a proven crossdisciplinary success as an innovation, marketing, branding, creative, and technology expert, involving complex workflows.
  • This roles requires superb presentation and persuasion skills to lead strategy sessions with crossfunctional teams.
  • Experience in the Adobe Creative Suite as well as Microsoft Office. #LI-DW1
Customer Experience & Innovation is part of the Central Product Group at Moody's Analytics.

Moody's is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.
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