Customer Service Advisor - Harlow, United Kingdom - Clarins

Clarins

Verified Company

Harlow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CUSTOMER SERVICE ADVISOR - B2B, HARLOW, 37.

5 HOURS:

ON-SITE*:

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence.

Its _raison d'être_ is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

The role:

The department's aim is to offer 5-star Clarins service whilst monitoring costs and our impact on the environment.

"Delivering the best level of service at the right cost and on time".

What you'll do:

1:
To liaise with Trade Customers, Consumers, Supply Chain, UK Clarins Distribution Ltd, the Salesforce and Marketing on the following issues**:
Stock - ordering, end of line, out of stock, fair share, new launches.

Delivery tracking.

Returns.

Staff Allocation, Purchase, and uniform.

Gold Salon loyalty scheme.

Ensuring GDPR processes and rules are strictly followed.

Ad hoc administration duties.

2:
To ensure Clarins 5-star
service guidelines are always adhered to**:

All customer contacts have comprehensive Zendesk notes, and all issues are resolved within KPI, whilst keeping all parties fully up to date with the resolution.

Investigate all concerns & complaints and escalate any root cause issues to the Senior Customer Service Advisor/Customer Service Team Leader.

Raise accurate credit or refund requests.

3:
To carry out any other duties as requested by the Customer Service Team Leaders, Customer Service Manager or Head of Customer Service.**
You have:

2yrs+ customer service experience.
Proficient in Microsoft office.
Excellent verbal and written skills, with the ability to communicate confidently at all levels.
Ability to multitask and prioritise work under pressure.
Awareness of GDPR.
Previous experience with Zendesk.

We have:

Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands.
Unique products and innovative services.
A commitment to Social & Environmental Responsibility embedded in our _raison d'être_.
A caring and inclusive corporate culture.
Development and training opportunities.
Attractive compensation and benefits.

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