Customer Support Representative - Manchester, United Kingdom - Hologic

Hologic
Hologic
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Support Representative

Role location - Manchester, UK
Passionately organized? Have a keen eye for detail? Fantastic communicator?

If this sounds like you then we may just have the career opportunity for you

We are looking for a talented Customer Support Representative
to join our Service Operations UK team.

Primary Duties

  • Case Management coordinate internal/external communications following equipment transaction, return for repair and Inhouse repair equipment activities
  • Liaise with internal Service departments to resolve customer issues and escalate to team lead if required
  • Work closely with Field representatives to solve customer inquiries/complaints
  • Prepare and maintain pricing Quotes for Customers, ensure customer satisfaction and assist customers in finding products and services that meet their needs
  • Invoice preparation compile and create invoices
  • Support and coordinate collaboration meetings, tools, and communications to optimize the work environment
Key skills, attributes and experience

  • Excellent Microsoft Office skills and basic knowledge of ERP user programs
  • Time Management, organizational skills and great attention to detail
  • Customer service skills problem solving abilities
  • Fluency in English is essential
  • Knowledge of Service Operations Process and understanding of associated Regulations I.e. ISO9001 would be highly advantageous
So why join Hologic?

We are committed to making Hologic the company where top talent comes to grow.

For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.


We offer a competitive salary and annual bonus scheme, one of our talent partners can discuss this in more detail with you.

LI-KP1
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