Operational Excellence Lead - London, United Kingdom - NatWest Group

NatWest Group
NatWest Group
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.


This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as an Operational Excellence Lead

  • In your new role, you'll be supporting the implementation of the operating model for our nonpersonal payment business
  • You'll be exploring, implementing and embedding technology to support the business while managing the reporting of risk and controls
  • It's an opportunity to be seen as an ambassador for Innovation both internally and externally
  • We're offering this role for a period of seven months

What you'll do:


As an Operational Excellence Lead, you'll support the Operations Lead for Tyl by NatWest and Payit by NatWest in driving simplification, collaboration and consistency in how our business runs.

You'll gather and analyse data to uncover business insights and recommendations and contribute to all aspects of the Innovation team to design, implement and optimise the operating model.


Your responsibilities will also include:

  • Playing a critical role in the implementation and ongoing management of systems to support operational processes and provide guidance to others on operational processes
  • Collecting and presenting valuable operational analytics and developing insights and recommendations to help improve the running of the business
  • Presenting results to management and implementing recommendations in collaboration with other team members
  • Driving a culture of proactively identifying and addressing risks across Innovation

The skills you'll need:


We're looking for someone with a good understanding of operational processes and systems, with the ability to understand business processes and develop future business improvements.

We'll also expect you to have good analytical and problem-solving skills and an ability to quickly understand how new products and solutions can benefit operational efficiency.


You'll also need:

  • A good understanding of the merchant acquiring and open banking payments industries
  • The ability to communicate complex processes and ideas in ways that enables them to be understood as well as further improved
  • The ability to manage a varied workstack as well as being adaptable to the changing needs of both our growing payments businesses and the customers within them
  • Excellent written and verbal communication skills, as well as good planning, prioritising and organisational skills
  • Team management experience
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