Gp Receptionist - Plymouth, United Kingdom - Adelaide & St Levan Surgery

Description

JOB DESCRIPTION JOB TITLE:


RECEPTIONIST REPORTS TO:

RECEPTION SUPERVISOR Job summary:

The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated health, social and voluntary agencies Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the reception manager/practice manager, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Logging in new notes received Pulling notes and deducting patients and forwarding to Health Authority Summarising of new notes received within the appropriate timescale Advise patients of relevant charges for private services, accept payment and issue receipts for same Have working knowledge of telephone/fax system Registering of new patients, collating information that may be required prior to notes arriving Directing complaints in the appropriate manner Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Any other tasks allocated by managers/partners General Duties Work effectively, participate in and contribute positively to the reception and the wider Primary Health Care Team ensuring good communication about all aspects of the practice All members of the Primary Health Care Team are required to attend and contribute to meetings / away days and ongoing training requirements.

Responsible for identifying need and updating qualifications according to current professional guidelines. Keep abreast of current trends and developments in professional matters.

The post holder is required to conform to all St Levan Surgery policies and to attend any training sessions as necessary.

This job description is not intended to be an exhaustive list of duties and responsibilities, but a broad outline and may be amended as necessary following discussion between the post holder and their manager