Telecare and Cctv Operator - Cardiff, United Kingdom - Recroot Ltd

Recroot Ltd
Recroot Ltd
Verified Company
Cardiff, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Recroot are looking for a Telecare and CCTV Operator to join our client based with Cardiff Council.

The role requires an standard DBS check.

The post holder will be required to work on rota basis with a rotating shift pattern across the 24/7 period.

Please note that the service is 24/7 every day of the year including Bank Holidays and Public Holidays and will therefore be eligible for appropriate shift allowance and weekend/night enhancements.

With enhancements considered the estimated pay roughly equates to a staff member working 37 hours per week at grade 4.

There is also availability for additional hours/overtime.

Job Purpose:

The Contact Centre Operator will be responsible for receiving and responding to a range of calls including emergency and priority calls from vulnerable or elderly callers.

Managing a range of support services to employees and customers of the council including lone working, virtual concierge and CCTV monitoring.

The position is a joint Telecare and CCTV Operator role.


Responsibilities:


  • To deliver services to customers across a range of services including making outbound welfare calls vulnerable or elderly customers
  • To understand, support and advise a wide range of customers who will be making enquiries concerning Council services through multiple channels of access
  • To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of call resolution and customer satisfaction
  • To have an understanding and knowledge of technology used within the centre for lone working devices and CCTV images
  • To deal with sensitive and emergency situations effectively and efficiently liaising with other customers, care agencies are/or emergency services
  • To take responsibility and follow protocols for virtual concierge requests, capturing and utilising CCTV images and any emergency requests for lone working devices/antisocial behaviour.

Job Types:
Full-time, Temporary contract, Fixed term contract

Contract length: 6 months


Salary:
£11.39-£17.09 per hour


Schedule:

  • Monday to Friday

Work Location:
One location

Reference ID: 789143

Expected start date: 01/02/2023
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