Administrator 6 Month Fixed Term Contract - Poole, United Kingdom - IMI Critical Engineering

IMI Critical Engineering
IMI Critical Engineering
Verified Company
Poole, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Summary:


Responsibilities:


Duties will include but not be limited to:

  • Liaise with internal factories and manufacturers in Europe & UK to confirm the latest information regarding manufacturing times/issues and relay back to the team and customers.
  • Maintain the 'Top chaser overdueorder' spreadsheet and the live JDE database with accurate information.
  • Provide quotations and purchase orders for customers in line with agreed KPIs and as directed.
  • Provide administration support to the Customer Service and wider Inside Sales team as required.
  • Handle customer complaints professionally and escalate to a more senior Company representative where necessary, to ensure that customer and Company expectations are met.
  • Be proactive at all times in promoting the Company and resolving customer queries as efficiently as possible.
  • Operate to Company standards as defined by the Customer Service Team Leader.
  • Attend progress meetings as and when required in order to assess progress status and liaise with the customer as appropriate.
  • Liaise with Despatch, Assembly and Production in order to action progress and delivery.
  • Scan and archive documents as directed by the Customer Service Team Leader.
  • Work to ISO / BSI and internal working methods and procedures.
  • Perform other such duties commensurate with the nature and level of the post as may be reasonably required.
***:

Essential Criteria:


  • 4 GCSEs including grade C or above in English and Maths or equivalent qualification or experience.
  • Demonstrable administration experience.
  • Ability to build relationships with and gain respect of customers and other internal functions.
  • Demonstrable positive cando attitude and ability to work calmly under pressure.
  • Excellent communication skills both verbal and written.
  • Commitment to work to deadlines and determined to see a job through to a satisfactory conclusion.
  • PC Literate and experienced in using Microsoft Office, in particular Excel. Word and Outlook.
  • High level of attention to detail.

The Person:


Desirable Criteria:


  • Basic knowledge of using a Customer Relationship Management system
  • Bilingual in written and spoken German
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