Customer Service Advisor - Watford, United Kingdom - Vape Club Ltd

Vape Club Ltd

Verified Company

Watford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Due to significant and increased growth across the last 12 months, Vape Club is looking to recruit a new Customer Service Advisor.

We are looking for someone who:

Has excellent organisational and time management skills, with the ability to work in a very fastpaced environment.
An understanding of vaping would be advantageous, but not essential.
Enthusiastic to develop an understanding of the industry.
Is an outstanding communicator and listener with a professional and friendly approach.
Previous experience within a customer service role.

Responsibilities include but are not limited to the following:

Act as the first point of contact to customers and field sales, dealing with queries and complaints effectively
Provide a professional, efficient and personalised service to clients
General administration tasks
Keeping customers and agents informed of progress
Processing customer orders through to invoicing
Ensuring customer complaints are handled efficiently
Maintaining excellent levels of customer satisfaction in a pressurised office environment

Skills and Experience

Shift Patterns

40 hours per week.
Five shifts from the following: 12:00 20:30 Monday to Friday and 08:00 16:30 Saturday to Sunday.
You will be allocated two days off per week.

Job Types:
Full-time, Permanent

Pay:
£24,500.00 per year

Benefits: