Project Support Lead - Norwich, United Kingdom - Your World Healthcare

Your World Healthcare

Verified Company

Norwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Project Support Lead

Location:
Hellesdon

Parking:
Not Specified

Job Type:
Temporary

Duration of booking:
Expected to last up to 3 months initially with possible extension

Proposed start date:

ASAP

Sector:
Healthcare

Base:
Hospital

Band:5

Pay Rates:

£12.70-£15.60 paye per hour

£13.70-£16.60 paye inclusive of holiday pay per hour

£14.70-£17.60 umbrella per hour

Depending on skill and experience

Working Days and Hours:
Monday to Friday,- 5, 37.5 hours

Job Purpose:

The post holder holds a central supporting and co-ordinating role in a busy team which is delivering fast moving, multi faceted and high profile projects.

The role provides high quality specialist administrative support to the Trusts improvement process,responsible for supporting the Director in planning, developing and monitoring a range of programmes.

This includes analysing project data which can be in significant quantities of confidential and sensitive information

Duties

Provide specialist accurate, prompt and efficient administrative support which may include presentations / spreadsheets and reports, diary management, arrangement of meetings, liaising with senior staff in external organisations.
Ensure the workload of self / team is prioritised to ensure meet quality standards.
Responsible for providing information/project analysis and management of data
Participate in relevant internal and external working groups/projects to provide information/minutes/advice and support and to maintain data collection systems
Provide project support to assist with the effective delivery of the projects, on time, using independent judgement to prioritise competing demands to ensure an appropriate balance in the daily scheduling in line with preferences, responsibilities or projectplans
Responsible for implementing and maintaining efficient and workable spreadsheets and databases, including electronic filing systems, ensuring files and records are stored, handled and archived appropriately in accordance with records management policies.
Input into a variety of different systems such as, Oracle, eexpenses, ESR on behalf of the Executive and Trust Secretariat (while abiding by Information Governance and IT Security requirements). Demonstrate office systems and department requirements tonew starters.
Check expenses claims.
Answer telephone calls, taking messages and passing on accurately and timely to the relevant person.
Manage complaints calls from service users, carers and the wider public, dealing with sensitive and complex information, maintaining a calm and pleasant manner when referring the complainant to others as appropriate.
Contribute to effective communication by liaising with internal and external parties and agencies as required. Manage confidential information.
Deal with enquiries and maintain an efficient message system.
Liaise internally and externally in a professional manner providing relevant and timely information.
Ensure self and other staff maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all customers, internal and external.
Participate in ongoing audits, research and service development as directed by line manager. Assist in relation to developing policies and procedures as directed.

Qualifications, Skills and Experience

NVQ 4 Business Administration or equivalent or willingness to work towards
Understanding of project management principles and /or experience working in a project environment
Experience of managing an online database.
Experience of working for and supporting senior management
Experience of coordinating meetings, agendas and preparing relevant materials.
Demonstrable experience dealing with sensitive and confidential information
Communication skills including ability to communicate information to wide range of audiences.
ICT skills able to use MS Office software including ability to input and run reports from an online database (training in the software will be provided).
Analytic skills including ability to analyse numerical and qualitative information from varied sources
Ability to prepare written reports.
Ability to manage competing priorities and delivery to tight deadlines.
Able to provide and receive complex, sensitive, or contentious information
Strong self

- organisational skills.

Basic knowledge of NHS foundation trusts and the role of the Executive, Board, Governors and membership.

Questions
Do you have experience working as a Project Support Leadin the NHS?

Do you have experience working as a Project Support Lead within Healthcare?

Are you able to provide specialist accurate, prompt and efficient administrative support which may include presentations / spreadsheets and reports, diary management, arrangement of meetings, liaising with senior staff?

Are you looking for temporary work?

Do you meet the criteria above and available to start immediately?