Service Co-ordinator - Worthing, United Kingdom - Equiniti

Equiniti
Equiniti
Verified Company
Worthing, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.


EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success.

We are
TRUSTED to deliver on our commitments,
COMMERCIAL in building long term value,
COLLABORATIVE in our approach and we
IMPROVE by continually enhancing our skills and services.


There has never been a better time to join EQ.

Role Summary


The Dealing & Settlement team is responsible for the completion of the tasks associated with the daily Postal Sharedealing sale and purchase instructions processed by the Operational Team.


The jobholder's responsibilities will include:

  • Supporting the team to deliver their daily objectives.
  • Covering the work when staff are absent.
  • Update SIRIUS with new offerings and bank accounts etc;
  • Check all procedures are documented, when changes occur ensure they are updated and changes communicated to the team. All procedures to be reviewed at least annually.
  • Work with colleagues to identify and then implement process improvements.
  • Assist the Project Team with Testing


Due to the nature of the role applicants will need to demonstrate a high level of risk awareness and attention to detail.


Core Duties/Responsibilities

  • Provide operational support to the Assistant Manager and oversee the successful running of the team
  • When required provide project support ensuring own deliverables are on time and to specification
  • Liaise with internal and external departments where appropriate with regards to the resolution of outstanding issues ensuring that any issues are raised to line management.
  • Periodically review procedures and ensure they are applied across the team.
  • Identify opportunities for business process improvement and drive through change.
  • Ensure that all correct control procedures are adhered to and a full audit trail is always recorded and maintained.

Skills, Capabilities and Attributes

  • Strong control focus with a developed understanding of key risks and controls associated with the functions.
  • Show a high level of commitment, professional work ethic and appreciation of diversity.
  • Selfmotivated and able to use own initiative.
  • Ensure appropriate prioritisation of daily work and management of capacity and workloads among the team.
  • Ability to investigate nonstandard exceptionbased queries.
  • Ability to work under pressure and multitask.
  • Excellent spoken and written communication skills.
  • Excellent computer skills.

What we offer

Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%


All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.


Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.


Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.


Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.


Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.


Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
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