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- Develop, improve, and oversee member-facing insurance products
- Evaluate product performance, identifying areas for improvement
- Maintain regulatory compliance and industry standards
- Analyse customer feedback and insights
- Support call centre operations and customer queries
- Assist with claims analysis and documentation
- Strong understanding of insurance products, ideally travel, health, or niche cover
- Experience supporting regulated products (FCA knowledge is a plus)
- Analytical skills with experience reviewing claims data, trends, and feedback
- Empathy-led, member-focused approach
- Excellent communication skills, both written and verbal
- Detail-oriented, organized, and proficient with tools like Google Workspace
- Experience in product support, technical customer service, or similar roles
Insurance Product Executive - Watford - JR United Kingdom

Description
Insurance Product Executive
Location: Hybrid – 1 day per week in East Grinstead, ideally suited to candidates based in London, Kent or Sussex
Type: Permanent, Full Time
We are seeking an Insurance Product Executive to join our team at JR United Kingdom.
Overview
This role is within the Insurance & Financial Services function, focusing on the development, improvement, and oversight of member-facing insurance products such as travel, health, caravanning, and ferry insurance.
You will act as an internal expert, balancing technical accuracy with empathy for member needs. Collaborating across departments, you will ensure products meet regulatory standards, respond to member feedback, and remain competitive.
You will also support call centre queries (about 20% of your time), assist with claims analysis, and maintain clear, compliant documentation.
Key Responsibilities
Requirements:
Application Process
Please submit your CV to apply. Due to high application volume, only successful candidates will be contacted. If you do not hear back within 10 working days, please consider your application unsuccessful.
Membership Bespoke acts as a recruitment agency for this role. We welcome applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion, marital status, or pregnancy.
Membership Bespoke has over 10 years of experience in membership-focused recruitment, providing tailored solutions across various sectors.
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