Crewing Software Support Specialist - Aberdeen, United Kingdom - Solab

Solab

Verified Company

Aberdeen, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you work in Crew Management as a highly experienced Personnel Logistics, Training & Competence Co-ordinator or Manager? Are you also great with data and Software? Then we want to speak to you

THE NEW ROLE

KEY RESPONSIBILITIES WILL INCLUDE:

SOFTWARE & IMPLEMENTATION SUPPORT

Supporting the Implementation Team with duties such as performing data analysis, data uploads to the system, rota building and creating Training and Competence Matrices.
Assist the Implementation and Data Teams with client support for both new and established clients, prioritising, and processing OBT support tickets in line with Service Line Agreements.
Attend remote and face to face service reviews with clients to ensure continued support, training and demonstrate new product features.
Administrative support for the Implementation and Data Teams.
Minute taking and creation of action task lists during both internal and client meetings.

SOFTWARE TESTING

Supporting the Development and Implementation Team in testing new system functionality.
Provide feedback and ideas to ensure the system is moving forward and we are delivering the best service and product to our clients.
Scope client requirements and create 'user stories' for Development Team.

THE IDEAL CANDIDATE WILL:

PERSON SPECIFICATION

ESSENTIAL:

Have relevant experience of working within the Oil & Gas Industry in a Training, Competence and/or Personnel Logistics role.
Be highly IT literate and confident in picking up new systems and processes.
Database experience.
Highly organised and excellent attention to detail.
Professional, friendly, and approachable with a cando attitude.
Strong Excel Skills
Software testing experience.
Ability to manage own workload.
Enjoys working part of a team.
Clean driving license and a car.

ADVANTAGEOUS:

High levels of knowledge and experience of Competence Systems, Frameworks, Assessment & Verification Processes
Power BI Skills/Experience
Have a background in client facing roles
Experience in a software production environment
Onboard Tracker Knowledge
Knowledge of Microsoft DevOps and Agile methodologies
Software Business Analysis experience

BENEFITS

Flexible Working Hours
Potential Hybrid / Work from Home Opportunities
Team/Social Nights & Events
Gain training and skills in a fast moving and vibrant software company
Casual Dress policy
Sick Pay

SCHEDULE
Monday to Friday

WORK LOCATION
Office / Hybrid / and remote in Aberdeen AB11 6JN

ABOUT SOLAB

30 years of experience but as dynamic as a start-up, Solab are a dynamic and reputable, well-established Aberdeen based Managed IT Services Provider (MSP), who provide a complete portfolio of IT services to a wide variety of clients across North Scotland and internationally.

We provide vital IT Support, networking, Virtual IT Manager, helpdesk and software development services to a wide range of clients across Scotland.

Onboard Tracker, our highly successful SaaS Crew Management Software now tracks people in over 50 countries and helps ensure that tens of thousands of Energy and Marine workers are Planned, Mobilised, Trained and Safe.

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GREAT TECH, GREAT CLIENTS AND GREAT PEOPLE_

Job Types:
Full-time, Permanent

Benefits: