Desktop Support - Nailsea, United Kingdom - Sharp Brains Ltd

Sharp Brains Ltd

Verified Company

Nailsea, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Scope of Work

Assist the remote party with resolution by performing physical activity under direction (e.g. Customer Network Team).

Assistance with hardware break/fixes and vendor management (coordinating and ensuring service delivery) Installation, Move, Add, and Change (IMAC) of Customer IT Assets VIP Support - generally involves providing tailored and proactive IT support to the VIP targeted and ensuring they feel comfortable with the audio-visual equipment and peripherals being used.

Support conference rooms, telepresence, network, internet, and voice services and equipment (ex:
audio/video, networking, and unified communications)

Management of non-PC IT equipment - maintain asset lists for non-PC devices, such as servers, printers, and phones. Respond to customers' requests for updates under the instructions and guidance of BH. Provide assistance in the purchase of non-PC IT equipment, including products and consumables related to IT. Receive goods using customer sourcing systems and following customer business policy & procedures. Support for non-PC IT equipment, such as scanners and printers, includes on-site triage and resolution recommendations. customer will provide specific training and instruction if needed. Mobile Phone Support - Triage, asset Management, Configuration and Support as required.

Support for special events (Internal and External), recurring meetings, or after hours will be required on T&M chargeable basis Be responsible for H&E aspects, collaborate with Desktop related infrastructure projects, OT networks, security and other systems under the guidance of end customer technical teams.

The ability to speak English and the local language(basic)

Job Types:
Full-time, Fixed term contract

Contract length: 12 months

Salary:
£2,000.00-£2,200.00 per month