Refuge Support Worker - Cornwall, United Kingdom - Cornwall Refuge Trust

Description

Responsible to The Senior Refuge Support Worker


Hours
9.00 am to 5.30 pm

Weekdays as agreed.


Rate of Pay
£ £13.55 ph, (£23, £26,422.50 per annum pro rata)


Holidays
28 days inclusive of public/bank holidays (pro-rata).

Annual leave entitlement increases by one day for each completed year of service as at 1 April up to a maximum of 38 days (pro-rata) after 10 completed years inclusive of public/bank holidays.

Probationary period
6 months, with interim review after 3 months.


Duration of post

AIMS OF THE POST:


Working within the team, to be responsible for:

• Offering emotional and practical support to residents appointed to your case load.
• Answering the Domestic Abuse helpline, offering information, advice and signposting support to people impacted by domestic abuse.
• Carrying out administrative, monitoring and reporting tasks as necessary.
• Working to and participating in evaluation and review of the organisation's policies and practices.
• Reporting statistical data regarding families supported in refuge and via Helpline.
• Ensuring the wellbeing and safety of all residents and callers to the helpline.
• Support with the day today running of the refuge project, including the premises.
• Working alongside the volunteer supervisor in providing opportunities for refuge volunteers.

TASKS AND RESPONSIBILITIES

1.

To attend day shifts at either refuge as required:


1.1. Taking initial requests and referrals from potential clients and ensuring suitability for services offered in line with CRT policies and procedures.


1.2. Provide information and support to residents on your case load.


1.3. Arrange safe accommodation, in refuge or elsewhere, including referring on to statutory and other voluntary agencies.


1.4. Admit new residents, settling in, ensuring room is clean and equipped, completing paperwork and statistics working with the Senior Refuge Support Worker.


1.5. Attend to helpline calls as required.


1.6. Make initial assessment of needs, supporting emotional needs; ensure access to other CRT services, especially children's and counselling services.


1.7. Follow up and regularly review and record support needs.


1.8. Work with other relevant agencies as appropriate, offering information and support with legal issues, child& adult safeguarding issues, health, housing, benefits entitlements, schools and playgroups, adult education, child contact with absent parent, etc.


1.9. Ensure that house rules on safety, confidentiality and comfort are maintained.


1.10. Collect weekly charges and laundry money.


1.11. Complete weekly Health & Safety Checks of the premises as required.


1.12. Complete monthly Health & Safety checks of the premises as required.


1.13. Keep CRT case management system updated in respect of daily records of each resident's progress and support needs, sharing information with colleagues as required and during daily handovers.


1.14. Assist residents in finding move-on temporary or permanent accommodation.


1.15. Helping to facilitate monthly house meetings.


1.16. Working with the Volunteer Supervisor to give direction and support to volunteers within the refuge and the outreach / resettlement projects.


1.17. Ensure that the house is safe and secure in line with health and safety policies and procedures and reporting and arranging repairs for any maintenance issues as required.


2. General Team Duties

2.1. Participate in regular staff meetings and occasional residents' meetings.


2.2. Undertake additional small projects, with or without colleagues, as agreed.


2.3. Report on work to colleagues, management and funders, as required, verbally or in writing.


2.4. Attend regular supervision and appraisal with Senior Refuge Support Worker.


2.5. Undertake training where appropriate, reporting back to colleagues as required.


2.6. Represent the organisation at external meetings from time to time.


2.7. Observe and uphold all policies, including confidentiality, health and safety, child safeguarding, equal opportunities, service user consultation, and any others developed from time to time.


2.8. Provide out-of-hours back-up for helpline staff on a rota basis (approximately 1 week in 4); this will be paid at £10.00 per weekday and £20.00 per day at weekends. Emergency attendance will be paid at the full hourly rate, or time off can be taken in lieu.


2.9. Cover for other staff members when absent, when required (with support and training).


2.10. Occasionally and by agreement work outside designated hours to cover colleagues' holidays and sickness or crisis situations.


2.11. Any other tasks deemed necessary for the good operation and management of the organisation, as agreed.


PLEASE EMAIL FOR AN APPLICATION PACK - COMPLETED APPLICATIONS ONLY WILL BE CONSIDERED

Job Type:
Part-time

Part-time hours: 15